Lorraine Roxas

LORRAINE GONZALES ROXAS #189 Purok 3 Puting Kahoy Silang, Cavite PROFESSIONAL SUMMARY: Hard working person, open minded, can work with or without supervision, can work under pressure and proficient in handling complex customer issues and promoting positive experiences. Skills: Quick learner Creative problem solving Complaint resolution Strategic sales knowledge WORK EXPERIENCES: Customer Service Representative, 07/2013 – 04/2021 Concentrix Convergys Philippines – Nuvali, Sta. Rosa Laguna Provide first call resolution. Consult other company departments to address customer needs and create an effective solution. Educate customers on promotions or special offers to enhance sales. Customer Service Representative, 12/2012 -06/2013 Expert Global Solutions – Cubao, Philippines Respond to Customers’ inquiries and request. Offer promotions to enhance sale. Customer Service Representative, 03/2009 – 11/2011 Sitel Philippines OJV Site – Pasig, NCR Proficient in responding to customers call and email. Handle complaints and provide solutions. EDUCATION: Bachelor of Science in Secretarial Administration major in Office Administration University of Perpetual Help System Laguna – Biñan, Calabarzon I hereby certify that the above information is true and correct. Lorraine Gonzales Roxas Applicant