Lorraine Dayag

LORRAINE DAYAG VIRTUAL ASSISTANT | MARKETING VIRTUAL ASSISTANT Tuguegarao City, Cagayan, Philippines |-| - A meticulous professional well-versed in providing quality administrative support, digital organization, and customer-focused services. Skilled in managing emails, scheduling, data entry, and content creation, with a proven ability to adapt quickly and deliver results. Effectively able to meet set deadlines, manage multiple priorities, and support clients in achieving their goals efficiently. SKILLS AND EXPERTISE Email Handling & Inbox Management - Organizing emails and maintaining professional correspondence. Calendar Management & Scheduling - Coordinating appointments and managing across time zones. Customer Support & Client Communication - Handling inquiries, assisting to ensure client satisfaction. Social Media Management - Planning, Creating, Scheduling, and Monitoring posts across platforms. Content Creation and Editing - Designing graphics, creating email marketing, blogs, and editing videos. Research, Data Entry, and Reporting - Gathering information, spreadsheets, and preparing reports. Project Task Management - Tracking tasks and workflows. E-commerce Support - Managing product listings, orders, and basic inventory tracking. Basic Bookkeeping & Record Keeping - Recording expenses and sending invoices. Googe Workspace & Microsoft Office - Creating documents, spreadsheets, presentations and more. CERTIFICATIONS Google Calendar by Google Cloud - Coursera Google Calendar management. Setting appointments and scheduling events, meetings and tasks. Sept 2025 EDUCATION HISTORY University of Saint Louis Senior High School | Stem Health Strand |- Learned how to follow systems and protocols effectively, ensuring accuracy and professionalism. Developed adaptability and resilience in handling high-pressure and time-sensitive environments. Acquired strong interpersonal communication skills when interacting with peers and clinical groups. University of Saint Louis Bachelor of Science in Business Administration Major in Marketing Management | 2021 - 2023 (planned continuation) Gained knowledge of branding, social media management, and basic digital marketing. Acquired skills in writing, editing, and presenting creative content. Gained experience in research, customer analysis, and professional communication. RELEVANT PROJECTS AND EXPERIENCE Owner - Small Online Clothing Business- Managed daily operations including product listings at Shopify, Customer Support, and Order Tracking. Responded to client inquiries through email and chat, strengthening customer service skills. Maintained and organized digital records of sales and inventory using Google Sheets. Handled social media pages, created engaging posts, and optimized captions to attract customers. Acquired experience in multi-tasking, and prioritizing deadlines.