Lorraine Bernardo

LORRAINE DEDEL BERNARDO 146 Marine Road Veterans Village Diliman Q.C Contact #:-/- Email address:- OBJECTIVE: To serves customers by providing product and service information; resolving product and service problems. HIGHLIGHTS OF QUALIFICATIONS: Highly motivated; focused, flexible Adaptable to fast multi-tasked work atmosphere Creative; dynamic and persuasive Honest, responsible, trustworthy and willing to learn Fast learning ability and high determination Knowledgeable in Microsoft Office (Word, Excel, Power Point) Speaks English and Filipino, likes working with people, computer literate. WORKING EXPERIENCE: Sutherland Global Services (PayPal Account) Customer Service Representative September 24, 2012 - Present Harte- Hanks Manila (Barnes and Noble Account) Transitioned from TELUS Intl. Customer Service Representative/ Technical Support July 18, 2011 – September 24, 2012 IBM Daksh Phils. (Amazon.com) Customer Service Representative August 20, 2010 – March 2011 Teleperformance (Sprint Account) Customer Service Representative October 05, 2009 – July 31, 2010 JOB DESCRIPTION: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. EDUCATIONAL BACKGROUND: COLLEGE:Kester Grant College Philippines, Inc. Bachelor of Science in Nursing- St. Paul College University- SECONDARY:St. Anthony Academy of Quezon City- PRIMARY:St. Anthony Academy of Quezon City- PERSONAL DATA: Birth Date:October 02, 1986 Place of Birth:Manila Sex:Female Citizenship:Filipino Civil Status:Single Height:5’2” Weight:105 lbs. Religion:Roman Catholic Father:Eduardo E. Bernardo Occupation:Businessman Mother:Belen D. Bernardo Occupation:Registered Nurse I hereby certify that the above information is true and correct to the best of my knowledge and belief. ________________________ Lorraine D. Bernardo