Lorna Nkatha Kirimi

lorna kirimi virtual assistant -- SUMMARY Detail-oriented virtual assistant with two years SKILLS excellent communication skills both verbal and written strong organizational skills and time management proficient in calendar software to schedule appointments knowledge of social media platforms experience, specializing in administrative support, data entry tools and techniques, lead generation, social media management and customer relationship management. Proficient in Hootsuite, Mailchimp, Zendesk. Experienced in supporting small businesses, e-commerce, real estate. Dedicated to providing seamless support and exceeding client expectations. email management EDUCATION ALISON cetificate in virtual assistant 2024 AJIRA DIGITAL certificate in digital marketing and social media management REFERENCE gerodine gacheri- WORK EXPERIENCE VOLUNTEER, FIKA RESTAURANT, NAIROBI,KENYA – [AUGUST 2023-APRIL 2024. Managed appointment scheduling for adoption meetings, ensuring efficient flow and minimizing wait times. Communicated with potential adopters via phone and email, providing information and answering inquiries. Maintained accurate records of animal information and adoption paperwork. Assisted with administrative tasks, including data entry and organizing files. SOCIAL MEDIA MANAGER (FREELANCE), HOTELI SERENE HAVEN, ASCEND– 30TH JUNE-SEPTEMBER 2024 Created and curated engaging content for social media platforms (Instagram, Facebook and tiktok). Scheduled posts using [Scheduling Tool, e.g.,hootsuite, Later, Buffer]. Responded to comments and messages, fostering community engagement. Tracked social media analytics and reported on performance. GROUP PROJECT LEADER, SOCIAL MEDIA MANAGEMENT, AJIRA DIGITAL – AUGUST,2024 Coordinated tasks and deadlines for a group of five students, ensuring timely project completion. Communicated regularly with team members, providing updates and addressing concerns. Organized and presented project findings to the class. Utilized online collaboration tools (e.g., Google Docs, shared drives) for efficient teamwork.