Lorinuel Reyes
Email:-Whatsapp -
Address: Pasig City, Philippines
SCHOOLS ATTENDED
EXECUTIVE SUMMARY
A highly organized and detailoriented with extensive experience in
customer service, back-office
operations, and team leadership.
Skilled in providing high-quality
administrative support, managing
schedules, and ensuring seamless
operations in dynamic environments.
Proficient in various tools, with a
proven track record of enhancing
productivity and maintaining strong
client relationships.
SKILLS AND EXPERTISE
Administrative Support & Document
Management
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
CRM Tools & Customer Relationship
Management
Customer Support
Data Entry and Research
Management
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Graphic Editing using Canva
Time Management & ProblemSolving
Other administrative support.
PANGASINAN STATE UNIVERSITY
Bachelor in Education, Major in Social Studies
Graduated: March 2016
Address complex social issues and formulate
informed opinions.
Take initiative and lead projects or
discussions.
BYU PATHWAY WORLDWIDE (HAWAII BRIGHAM YOUNG UNIVERSITY)
Certificate in Community and Environmental
Health October 2024
Effectively communicating health information
to diverse audiences.
Knowledge about health policy and
management, gaining insights into policy
analysis and program management essential
for effective public health initiatives.
WORK EXPERIENCED
SALES COORDINATOR
EN Logic Partners Realty Corp | June 2016 –
June 2019
Provided administrative and operational support
for real estate transactions.
Ensuring smooth workflows and accurate
documentation.
Coordinated schedules and maintained
meticulous records for clients and agents.
Collaborated with sales and marketing teams to
align goals and deliver excellent service.
Conducted market research to support lead
generation and sales activities.
WORK EXPERIENCED
OPERATIONS TEAM LEADER
CUSTOMER AND COMPLAINTS
SUPPORT SPECIALIST
Foundever | January 2021 – January 2025
Guiding My Team: I lead and support my
team to consistently meet and exceed
performance goals.
Monitoring Performance: I regularly assess
my team's work to ensure high-quality
service.
Coaching Team Members: I provide
training and feedback to help team
members improve their skills and advance
in their careers.
Addressing Issues: I promptly identify and
resolve any problems related to
performance, behavior, or attendance.
Communicating Effectively: I ensure clear
and timely communication of important
information to my team and management.
Handling Customer Complaints: I manage
and resolve customer complaints promptly
to maintain satisfaction.
Managing Multiple Channels: I oversee
and support various communication
channels to ensure comprehensive
customer service.
Implementing Training Programs: I develop
and deliver training to meet the needs of
my team members.
Adjusting Operations: I modify team
processes as needed to meet service
level agreements and business objectives.
Encouraging Improvement: I promote a
culture of continuous learning and strive
for operational excellence within my team.
CUSTOMER SUPPORT SPECIALIST
Foundever | June 2019 – December 2020
Provided expert guidance on technical
and administrative processes to
enhance customer service.
Resolved complex customer inquiries
through effective problem-solving and
attention to detail.
Played a key role in company projects by
providing operational and administrative
insights.
