Lorie Joy Labis Jacobo

Hello,

Good day.

I’d like to take this opportunity to work for you and your success.

I have 10 years of professional experience as a Customer Service Representative in the BPO industry and 8 years as a Claims Officer. Within these years, I experienced dealing with different customers who are irate, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. Nonetheless, I’ve demonstrated success in responding to customers’ telephone and email queries in an accurate and timely manner because I value customers’ time. Not just that, I always make sure that I address all of the customer’s concerns without lacking empathy. I am confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.

The Role may be not be new to me but it is similar to what we do in the BPO industry and in Claims. I am confident in my ability to make anything I put my mind to succeed. Willing to be trained and once trained, can work with minimal supervision. I work quickly and competently because I love what I do. I am extremely motivated and a great manager of time. I learn fast and I have strong analytical skills. My organizational skills are essential for keeping up with deadlines and delegating responsibilities while fostering an environment of teamwork.

Looking forward to speaking with you. Thank you.

Sincerely,

Lorie Joy Jacobo