Lori Blake Bodvake

LORI BODVAKE 181 Cirrus Rd., Holbrook, New York 11741 - --PROFESSIONAL SUMMARY Experienced Office Manager for E-Commerce boutiques. Highly organized professional providing strategic direction for all aspects of small businesses including accounting functions, purchasing, client contact, customer relations, inventory, administration, staff training and management, maintaining business databases and processing orders. SKILLS Advanced clerical knowledge Excellent communication and customer service skills Database management Superior organizational ability Inventory management Invoice processing Credit card processing Shipping and receiving Retail sales and merchandising specialist Pricing controls Stocking Employee training and development Accounting familiarity Filing and data archiving Microsoft Word and Excel Microsoft Access WORK HISTORY AmericanFlags.com – Holbrook, NY August 2020-August 2022 Customer Service Rep/Remote Troubleshooting customer issues Guiding customers through the ordering process Develop email templates for most common customer inquiries Placing orders with manufacturers Magento ShipStation Massage on the Go, Inc. - Holbrook, NY October 2017-September 2018 Office Administrator Creating Invoices Generating Contracts Payroll and billing using QuickBooks Infusionsoft Recruiting Maintained LMT database Created Forms Fulfillment Plus, Inc. - Holtsville, NY August 2016-December 2016 Client Service Rep Process Customer Orders Created Forms Generate Reports Receive Data Files, prepare and generate packing slips and pick tickets Maintain Inventory Database Britchinpost.com, E-Commerce Boutique – Commack, NY September 2011-March 2013 Office Manager Implemented forms, invoices, marketing promotions Managed customer service Handled merchandise orders and deliveries Maintained shopping cart and payment gateways Maintained products on web site, including pricing, inventory and images Processed and fulfilled orders Mymiraclebaby.com, E-Commerce Boutique – Nesconset, NY September 2002-June 2010 Office Manager Coordinated business production, pricing, sales, distribution of products Reviewed financial statements, sales and activity reports, determined areas needing cost reduction and program improvement Managed staff, prepared work schedules and assigned specific tasks Established and implemented departmental policies, goals, objectives, and procedures Determined staffing, and interviewed, hired and trained new employees Planned and directed activities such as sales promotions Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand Located, selected, and procured merchandise for resale, representing management in purchase negotiations Previous Work History PDK Labs, Executive Secretary/Administrative Assistant – May 1986-August 1987 ILC Data Device Corp, Sr. Secretary – October 1984-May 1986 Education Katherine Gibbs Secretarial School - Melville, NY Certificate of Course Completion: Secretarial