CAREER HISTORY
Human Resource Senior Officer
Erawan Sugar Group, Thailand . | Dec. 2017 - July 2019
LOREY MAE
FLORES
HUMAN RESOURCE
SENIOR OFFICER
Birthdate: November 28, 1986
Age: 32 Years Old
Total Years of Experience:
11 Years
Recruitment:
- Candidate Screening - responsible for screening resumes to
determine which candidates meet the minimum requirements. Then
move chosen candidates on to the next step in the hiring process
- Interviewing - conducting initial interviews, to narrow the number of
potential candidates who will be interviewed by the hiring manager.
- Set up interview appointments between the chosen candidates and
the hiring manager.
- Prepare all necessary recruitment documents before the scheduled
interview.
PMS
- Assist HR Manager and HR Director in designing, planning
and defining critical elements such as employee
responsibilities and performance indicators, which are inline
with long-term goals of the organization.
-Work with department heads to ensure that information is
disseminated to all their respective subordinates and that
processes are strictly followed.
Call Center Representative
Alorica Philippines | May 2017 - November 2017
- The company cater calls for one of the largest Mobile company in The
United States. Answered American customers with regards to sales
and billing inquiries.
- Quota of at least 1 completed sale per shift
PERSONAL PROFILE
I've worked as a human resource
senior officer in Thailand for
almost 2 years. My responsibilities
mainly focuses on talent
acquisition, recruitment and
employee performance
evaluation. I have 11 years of work
experience in the sales and
service field. I worked as a sales
and service specialist, trainer and
supervisor for almost 6 Years.
ACCOMPLISHMENTS
- Best Seasonal Supervisor 2016 Iqor Davao Philippines
- Best Agent of the Season 2014 Iqor Davao Philippines
- Top Agent in Selling Bundle
Package 2017 - AT&T Directv - Ibex
Global Davao
CONTACT DETAILS
Cell:--https://www.linkedin.com/in/loreymae-flores-82989a16a/
Call Center Representative
Ibex Global Davao Philippines | March 2016 - April 2017
- Member of the pioneering team of DirecTV (AT&T) Billing and
Customer Service Department.
- Guarantees 100% customers satisfaction.
Sales and Service Specialist
Iqor Davao, Philippines | February 2008 - February 2016
Call Center Agent
- Cater calls for order-entry of apparels and other basic commodities.
- Make sure that all orders are placed correctly and delivered on
time.
Sales and Service Trainer - OIC
- Training of new hires and project-based agents.
- New hires screening and selection of qualified agents that can
proceed to production.
- Preparing daily reports and new-hires progress reports.
Sales and Service Supervisor - OIC
- Lead the team to make sure daily goals are met.
- Prepare statistics report for daily progress reporting.
- Track agents daily attendance and performance.
ACADEMIC HISTORY
Holy Cross of Davao College
Bachelor of Business Administration Major in Marketing |
Class of 2008
- Member, Peer Counselors Club 2004 - 2008
- Member, Marketing Club 2004 - 2008
Surigao Del Sur Polytechnic State College
High School Diploma | Class of 2004
- Member, Student Body Council - 2000 - 2004
- School Governor - 2003 - 2004
SKILLS
- Proficient in Microsoft Excel, Word & Powerpoint.
- Good command of English Language in both written and
verbal communication.
- Good in Negotiation Skills
- Good Customer Service Skills
- Ability to Hire, Train and Supervise new employees.
CHARACTER REFERENCES
Mrs. Natpimol Pengpao
HR Director
Winchance Corporation - Thailand
Contact: -
Ms. Kaye Marie Gocotano
Sourcing Specialist
Iqo Philippines - Davao
Contact: -
Mr. Apithon Namwichai
HR Manager
Erawan Sugar Group - Thailand
Contact: -
