LORETTA OKOH
Location: Lagos, Nigeria
LinkedIn: linkedin.com/in/loretta-okoh
Telephone: -
Email-Professional profile
Highly motivated and tactful Customer Service Representative with experience in delivering excellent customer support. Dedicated to building productive relationships resolve complex issues and win customer loyalty. Has excellent communication skills and is able to liase with colleagues and clients in a professional manner.
Work Experience
Customer Service Agent, Zuena
(2019 – Present)
Key responsibilities
Communicate directly with customers to ensure pleasant shopping experience, productive and memorable and mediate any situations that may have escalated.
Resolve an average of 300 inquiries in any given week and consistently meet performance benchmarks in all areas with little oversight
Monitor social media community chat platforms to provide support for questions on each managed account according to guidelines
Work with Slack, Time Doctor, Zoom, Skype, Google Drive, Zapier
Procurement / Warehouse Assistant, Cormart Nigeria PLC
(2020)
Key responsibilities
Documentation of incoming and outgoing goods as well as invoices and shipment orders.
Offered assistance to customers, paying special attention to needs or wants, saving about 10% in problem resolution time
Entered customer interaction details into provided customer management tools to track requests, problems and record solutions provided.
Generating of Local Purchase orders (LPO) and sending to prospective clients and vendors in order to create an accurate price comparison list.
Running reports on the Navation software in order to simplify basic work information such as, stock counts, vendor information, shipment orders and locations of shipment destinations, reports and inventory and many other work functions.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Blogger, PRM AFRICA
(2017)
Key responsibilities
Composing articles for the company’s blog and website.
LORETTA OKOH
Education & Certifications
Afe Babalola University – (2015 – 2019)
BSc. International Relations and Diplomacy
NIGERIAN Institute of Chartered Mediators and Conciliators (ICMC)– (January 2019)
Associate Member
Integrated Marketing Communications – (In View)
IE Business School
Christ College – (2009 - 2015)
First school leaving certificate
Unique Children School – (2006 - 2009)
Elementary School
Pampers Private School – (2001 - 2006)
Middle / Elementary School
Skills
Interpersonal Communication Skills
Service oriented
Excellent written and verbal communication
Customer relationship skills
Problem solving skills
Effective listening
Highly Organized
Attentive to details
Technical skills
Team Collaboration
Ability to work in a Startup Environment
Writing skills
Customer management tools
Ability to work on Word, Excel, PowerPoint and Navation
Ability to work with video call software such as Skype, Zoom
Fluent English, Conversational French
