Loretta Eziuloh

Good day to you! ❤️

I’m Loretta Eziuloh, a dedicated Virtual Assistant, Customer Support Specialist, Appointment Setter & Lead Generation Professional with over 3 years of hands-on experience helping businesses stay organized, responsive, and consistently connected to their customers. My approach is simple, professionalism with warmth, structure with flexibility, and results delivered with confidence.

My professional journey has been shaped by two solid roles that strengthened my communication, client engagement, and administrative abilities.

At Rennings Resources {July 2023 – February 2025} , I worked as a Customer Service Representative, handling 200+ inbound and outbound calls daily. I supported customers with orders, resolved complaints, and ensured every conversation ended with clarity and satisfaction. I became known for my calm tone, my ability to de-escalate tense situations, and my knack for turning frustrated customers into loyal ones. I also tracked daily sales using Excel, documented interactions accurately, and ensured every touch point matched company standards. This role sharpened my attention to detail, discipline, and commitment to creating positive customer experiences.

Before that, at Ebube C Autos Ltd (February 2022 – April 2023), I worked as an Outbound Telemarketer. I introduced the company’s automotive services to potential customers, managed 100+ calls daily, and successfully scheduled 50+ in-store inspection meetings twice a month for the CEO. I implemented follow-up strategies that significantly improved lead conversion and customer retention. This role strengthened my lead nurturing, appointment setting, and conversational selling abilities.

Across both roles, I’ve grown into someone who can manage communication channels effortlessly, follow scripts naturally, keep CRM systems updated, meet metrics, and hold meaningful conversations that build trust.

I’m skilled in HubSpot, Zendesk, Freshdesk, Intercom, Trello, ClickUp, Slack, Google Workspace, Apollo, Calendly, Zoom, and WhatsApp Business and I learn new tools quickly. My strengths remain consistent: excellent communication, organization, reliability, and an ability to stay calm under pressure.

Today, I help business owners, coaches, agencies, and service-based brands handle their customer support, lead generation, scheduling, inboxes, and backend operations—so they can focus on growth while I handle the daily workflow with excellence.

If you’re looking for someone proactive, friendly, and dependable, I'm your girl, Loretta and I’m ready to support your team.