Lorenzo Tolentino

I have a degree in Nursing in one of the prestigious medical schools in the Philippines, University of the East Ramon Magsaysay. After graduation I took my chance and applied in the leading industry in the Philippines, the BPO.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.  I can impart both products and service knowledge in a customer friendly way which signifies my ability to communicate effectively over the phone. 

I am sure there are a lot of talented people applying for the job. I have an extremely strong work ethic. I prefer to complete the project well ahead of schedule. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. With four years of experience as a customer service associate, I have learned to effectively understand and resolve customer issues. On a related note, I also have strong communication skills, which help me work well with customers, team members, and executives.