Lorenzo S. Lumpay Ii

I have worked as a Call Center Agent for more than 2 years handling customer inquiries and resolving issues via phone, email, and chat. At the same time I also had the experience to work as an Email Support Agent, I crafted detailed responses to customer queries and resolved complex issues. I am knowledgeable in using CRMS tool like Zendesk, and some software tool such as Microsoft Excel, MS Word, Google sheet. Spreadsheet, Slack, and more. Now, I'm seeking new challenges and growth opportunities, which this role offers.