Lorenza Timajo

Timajo, Lorenza B. -- Objective: Helping global businesses and investors cut costs by providing quality remote services. Experiences: Personal Virtual Assistant Independent Client December 2019- August 2022 Real Estate Cold Caller/ Appointment setter Appointment setting Cold calling Nurturing the leads Making an offer (Depending on the investor/ clients request) (Task Also Includes the following ) For Client's Business Partner Receiving calls from customers about online orders for medical supply needs. Manually input the information and order details through Netsuite. Follow up calls to Medical equipment provider about the orders Manually entering bulk list of orders on the system Product Lister (Bulk) Calendar Management Taking customer service inquiries, follow ups, orders. Taking escalated/supervisor calls. Long time escalated request processing by manually calling the manufacturers to make sure that the customer received their orders . Sending emails for old loyal customers about new products available. In charge of updating the lead information on several systems available Inbound and outbound call for possible Signed up/ Lead/ Sold Follow up and schedule appointments. Updating task Discussing on meeting REVA Global LLC | Real Estate Virtual Assistants Global [February 2018-November 2019] Handled Property Management Campaign, Inbound and Outbound calling with the Home Owner and Tenant regarding their inquiry about bills, lease agreement, move in ,move out, property inspection, modification, extension, collections, accounting etc. Email Management , follow up calls Creating Work Order for maintenance request. Update Podio CRM on a day to day basis Creating Buyer's Lists Evaluation of Comps with or without the MLS Exceptional skills in handling objections on seller lead calls, determining between a warm or cold lead. for Cold calling property owner and gather all necessary information for selling their property. Healthcare Specialist / Hinduja Global Solution (CIGNA) [January- ] Assisting the hospitals associate like doctors, nurses, chiropractors and all other medical professionals about the patient's medical coverage. Checking on new updates about the coverage and notifying the medical facilities Technical Support/ Altisource Business Solution (CHOICE HOTELS INTERNATIONAL[February 2015- August 2015 ] Handling hotel guests check in and check out bill (Folio) Providing detailed instruction to the next night auditor and hotel staff. Communicating with the hotel guest about several inquiries such as booking, accommodation, prices, facilities etc. Admin support for hotel staff’s on their tools navigation and troubleshooting. Troubleshooting computers and printers remotely Multi support since it involves assisting several staffs via call and chats at the same time. Receiving incoming calls, plus 3 up to 5 chats at the same time while on remote access. Virtual Assistant / Remote Staff (UK) (FOREX) [ December 2013 – January 2015 ] Conducting outbound call to UK customers who are interested in attending the FOREX workshop for the foreign exchange. Technical Support/ Customer Consultant | Stream Global Services (MICROSOFT) [ May December 2013 ] Technical support account for Microsoft Account Recovery, password reset, hacked account recovery. Billing and subscriptions queries Customer Service Representative |Sutherland Global Services (Camarines Sur) (H&R Block) (Petco) [2011] Financial account that deals with customers credit card details, financial queries and disputes. Tax information via IRS. Assist customer with their loan application before and during tax season. Provide billing information and making sure that the customer are aware of any fraudulent issue to ensure their information is secure [Petco (Online Shopping Center for Pets) ] Follow up on online orders, deliveries, and shipping details. o Calling the stores for new updates. CRM/ TOOLS USED: Remedy, Cisco, Citrix, Podio, Five9, Zillow, Mojo, Team viewer, Nextiva, Oracle Netsuite, Reireply, Ring Central, Xencall, Slack, Gsuite, C2, Zoom, Microsoft Live , Team Viewer, Microsoft Excel/Word, Presentation, Skype, Canva, Zoho etc.