Lorenz Leslie Sucayan Espinosa

Innovative and solutions-focused Information Technology Specialist with over five years of hands-on experience in Windows Server administration, system engineering, and IT helpdesk support. I specialize in streamlining workflows through AI-assisted development and no-code/low-code automation using tools like n8n and Make, integrating security checks and policy-as-code into infrastructure-as-code pipelines to uphold zero-trust principles and compliance standards.

Proficient in configuring and optimizing Windows Server environments, including Active Directory, Group Policy, DNS, and IIS. I automate routine tasks such as maintenance, patching, and backup/recovery using PowerShell and Bash. My process improvement initiatives have led to a 30% reduction in system downtime and a 25% boost in ticket response times, with 90% of helpdesk issues resolved on first contact.

A collaborative team player and cross-functional leader, I align IT resources with business goals to enhance productivity, reduce costs, and support organizational growth. Skilled in stakeholder management, incident response, and conflict resolution, I deliver measurable impact while ensuring high-quality end-user support. Passionate about serverless architectures, sustainable IT, and AI-powered tools that build future-ready, resilient infrastructures.