Lorena Togawa

Lorena K. Togawa #22 Unit 201 Histel Apt. Sitio Kasoy ll Mambugan Antipolo City-/-- Summary of Key Attributes      Able to Build Relationships Able to Operate Under Pressure Loyal and Discreet (maintain confidentiality) Adaptable (work in changing environment) Excellent written and verbal communication skills Education Philippine School of Business Administration Quezon City Bachelor of Science Major in Management June 2002-March 2006 Work Experience Telus International Phils. CSR Oct 2015-June 2016   Resolve customer complaints via phone Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to  solve the problem; expediting correction or adjustment; following up to ensure resolution Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Aditya Birla Minacs PCA Aug 2009-Jan 2012    Help customers place prescription refills orders and learned how to help explain prescription benefits, process claims Assisting patients from home about their pharmacy benefits through phone Work with patients to help them navigate the confusing and murky waters of health care, from insurance, to costs for procedures and much more. Patient advocates meet one-on-one with patients, helping them understand procedures, connect with doctors and specialists, looking at options for treatment References Danny V. Cruz- Reynaldo Gonzales-