EXPERIENCE
ABOUT ME
Passionate about helping other
2020
people, I have built a career in
BEAT
customer service.
WFH Customer Representative
5 years experience in different
Email (Zendesk), in-front, phone,
fields of the industry, from email
chat, and videochat to users; both
management and administra-
drivers and passangers. Along with
tive tasks to tech and medical
wellness and quality project
Lorena Quintero
support.
management.
2019 - 2020
Furnished Finder
WFH Customer Service Agent
ABILITIES
Tickets, chat, phone, and email
support at U.S. based housing
agency for traveling professionals
Analytical thinker
Problem solving
Chat, email, and
phone support
LORENA QUINTERO
Customer Service Specialist
DECEMBER 13, 1994
Bilingual
and house owners.
2018 - 2019
Medtronic
B2B Customer Service Specialist
Order processing (SAP) and email
management for pioneer shared
CONTACT
services center in Americas. Email,
phone, and chat support for Chile,
Multi-tasking
Excellent written and
verbal communication
Zendesk / eM Client / SAP / CRM systems
Project management
Performance based on KPIs
Google Workspace (G Suite)
Bogota, Colombia
Colombia and Mexico.
-
2017 - 2018
Aetna @Teleperformance
-
B2B Customer Service Advocate
Specialized phone support for
U.S. healthcare insurance
LANGUAGES
EDUCATION
company. Helping medical staff
to determine claims and billing
disputes of patience's medical
2013 / TO DATE SPANISH AND FOREING LANGUAGES
(French and English)
90 %
Fluent
English
National Pedagogic University
2012
ENGLISH - LEVEL B2
50 %
T2W Invest, Bogota
2011
HIGH SCHOOL DIPLOMA
Compartir Institute, Bogota
100 %
Intermmediate
French
Native
Spanish
coverage.
2015 - 2016
AT&T @Convergys
B2B Customer Service Specialist
Technical and billing support via
phone for business accounts.
The main task was the Transfer
of Billing Responsability.
