Lorena Pagba

LORENA PAGBA Outbound Sales Executive |Customer Service| Virtual Assistant I am an experienced Virtual Assistant, Business Development Representative and Appointment Setter for more than 5 years but had been in sales for more than 10 years now. Resilient, Analytical, and persistent sales person. PROFESSIONAL SKILLS •Outbound Calls EXPERIENCE •Attentive to details June 2025- January 2026 • Communication skills. •Sales Skills • People skills. • Collaboration talent. • Problem-solving abilities PERSONAL SKILLS Logical Thinker Reliable and professional N3 Limited/Work For Impact Membership Services/Campaign Support Calls our members( business owners) to have them sign up for credit accounts with our suppliers. Support supplier campaigns by educating our members( businesses in NZ) about their products. Admin tasks like replying to email queries and asisist business owners with their requests. Organized Time management Nov. 2022 - March 2025 Team player and Motivated Engage Website Services Business Development/ Appointment Setter Calls businesses and look for decision makers to introduce the company and ask them to attend the demo. Work with Account Executives to close the sales. Tools: Acuity, Close IO, Monday.com Account Executive / Sales Executive EDUCATION 2012: College Graduate Information Technology Polytechnic University of the Phils. Email:- Set own appointment and conduct product demo. Close sales. Accepts appointments set by appointment setter and live transfers to close the sale. Process sales Knowledge in various merchant processors and payment processing. Review website details to ensure customer satisfaction. Sept 2018- April 2020 Wellness Living Software Company HELPDESK AND CUSTOMER SERVICE We assisted business owners through email and phone calls with their challenges in using the Business Management Software which was WellnessLiving. We used JIRA to submit Feature Request and check the progress of certain features. We tested the software before it will be released so we can check for bugs and inform the software engineers about it. Identified if the reported issue was a bug or just a normal software behavior. - Convergys Phils. (Microsoft) CUSTOMER AND TECHNICAL SUPPORT W/ UPSELLING Was cross-trained for all line of business of Microsoft Answer Desk( Windows, Office, Office for Mac) Handled different line of businesses like EMEA Region, ANZ, and North America and CA channels. AWARDEE for TOP Agent for Quality of Service. I always got the highest number of surveys and excellent ratings. Upsell services and products to our customer like selling them virus removal services, MS Office apps and etc. Team Lead Role | CONVERGYS PHILS. QA- Evaluated calls of 20 agents daily for Quality Assurance and made sure that we complied with Microsoft’s Global Process. Coaching- Shared best practices and helped teammates reached their metrics. Helped improved the operation's process through suggestions on how to improve agent’s efficiency. Collaborated with other Software Engineers from India to collate issues and how to fix them. Support- When an emerging issue arisen, we were the agents' support. We were also the day to day support. Operation- Make sure that we are compliant to Microsoft’s Global Standard. Reports- Create reports to track agents’ progress and KPI. Meetings- for collaboration with operations. References upon requests March 2025- June 2025 GHL Virtual Assistant Sort the leads of my client to make sure that it is organized and tagged properly. Handles new leads and set them for appointment. Do a product demo to help close the sale. Fix and troubleshoot GHL issues like helping fix the workflow. June 2020- April 2021 Barkbox Inc. ( Chat Support) Assist the members with their subscription and box issues. Appease the members with their concern and turn around the experience to retain their membership.