Lorena Naguiat

I am an independent and self-motivated professional searching for a long-term position where I can input my substantial expertise to use. To gain knowledge and job experiences from the company that can help me improve my personality and human relations. Well-versed in maintaining client service. Accounting Software [SAGE50 & XERO] Software Enthusiast Operations/Leadership Management Basic Graphic Designing Social Media Marketing Procurement Logistics/Supply Chain Management Content Creation Attentive Listening/ Empathy Time Management Communications / Verbal & Writing Skills Design Aptitude Attention to detail Teamwork/ Collaboration Adaptability Administrative Assistant Freelancer [Australian Company] January 2024 - Present Effective Management of Individual Workflow. Co-ordinate and manage Division ASIC via Now Infinity including Debtor Report. Co-ordinate Notice of Assessment ie. BAS - Div293 & IAS Attending to NOA - PAYG etc. including MyGov Correspondence via ATOmate. Tax Return Collation via Fuse Sign Weekly and Monthly Divisional Tax Tracking [ BAS - IAS & ITR] Quarterly Client running balance reviews from ATO. WIP to be Billed Reporting [Weekly & Monthly] Failure to Lodge Penalty Report - Weekly Preparation of Meeting Agenda and Checking of Presentations. Weekly Meeting with Office Manager [Workflow Progress] Team Member: Approved Leave Emails Preparation of Invoice and Responsible to sent out. Preparation of various Minutes of Meeting [MOM] timely distribution. Assist Office Manager with various Marketing Initiatives [including but not limited to]: Social Media - Bulletin - News - Webinars - Website etc. Associate II, Customer Specialist Continuum Global Solutions, Inc. October 2023 - January 2024 Responding to customer inquiries: I need to answer questions and provide information to customers regarding their healthcare accounts, such as benefits, coverage, formulary, and claims. Resolving customer issues: I need to address and resolve customer complaints and issues related to their prescription drug plan, such as billing errors or claim denials. Providing customer support: I need to offer support and guidance to customers throughout the process, including enrollment, renewals. Maintaining customer records: I need to accurately document customer interactions, including inquiries, complaints, and resolutions, to maintain accurate customer records. Collaborating with other departments: I need to work closely with other departments, such as onshore, clinical, care exception and pharmacists, to ensure timely and accurate resolution of customer issues. Customer Service Advisor Concentrix Daksh Services Philippines Corp. January - June 2022 Customer Service Advisor Concentrix CVG Philippines, Inc. August 2021 - January 2022 Consultant Nutec Feeds & Solutions, Inc January - July 2021 Assist consumers with their ticket reservations. Answer/assist with problems such as flight tracking and resolving any issues with their ticket. Using a range of tools that will be taught in class and will be used depending on the issues/concerns raised by your customer. We will also interact with representatives from other organizations. We have internal (representatives from various departments) and external (Other Airlines, Travel Agencies, Rates, and Travel Ready Center, among others). Inform the consumer with the terms and conditions. Service request processing. Help consumers cancel their reservations Refund processing: Instruct clients on how to obtain refunds via website. Providing Comprehensive Customer Service for Online Shopping. Our team is dedicated to assisting customers throughout the online shopping experience. Whether it's helping to place an order or resolving any concerns after the purchase, we're here to help. We'll teach how to use a variety of tools to address and resolve any issues that customers may have. Additionally, we'll connect with third-party representatives from both internal (Store Reps and department representatives) and external (Carrier and Bank Representatives, among others) sources to ensure that any customer concerns are addressed and resolved. Moreover, we'll inform customers about exclusive promotions and deals that they're eligible for. Lastly, we'll handle the return and reshipment of any lost or damaged items, making sure the customer's shopping experience is as seamless as possible Controlling Income & Expenditures Compiling and Presenting Reports Dealing with Insolvency cases Attending Audit Firm inquiries and requirements. Reliever for any position especially in Accounts Payable. AR & Treasury Accountant Nutec Feeds & Solutions, Inc March 2017 - July 2020 Accounting Assistant DW Capital Inc. May 2011 - March 2017 Ensure coordination of the statutory audit, year in and year out, and resolve all possible queries. Check and verify cash transactions; investigate and propose possible resolution for any discrepancies. Maintain and manage the cash management system of the company and their payment mechanism. Responsible for following up on financial proceedings, and ensuring tasks are completed on schedule. Ensuring that Clients are properly billed for goods they buy. Responsible to ensure that the correct amounts are collected in a timely manner. Respond to and resolve client’s billing issues and questions. Assist in preparing detailing accounts receivable status. Handled Administrative Task Assist consumers with their ticket reservations. Answer/assist with problems such as flight tracking and resolving any issues with their ticket. Using a range of tools that will be taught in class and will be used depending on the issues/concerns raised by your customer. We will also interact with representatives from other organizations. We have internal (representatives from various departments) and external (Other Airlines, Travel Agencies, Rates, and Travel Ready Center, among others). Inform the consumer with the terms and conditions. Service request processing. Help consumers cancel their reservations Refund processing: Instruct clients on how to obtain refunds via website. XERO Advisor Certified XERO Website January 20, 2024 Social Media Marketing Course 15 HRS. - Live Sessions via Zoom Real Estate VA Training 9 HRS. - Live Sessions via Zoom Special Lecture of Interest: "Kamalayang Pilipino" GSIS - Live Sessions via Zoom NSTP/CWTS Immersion: Awareness Polytechnic University of the Philippines February 1, 2020 Building Customer Connections through Technology Polytechnic University of the Philippines February 1, 2020 4th Philippine Tax and Accounting Congress Powermax Consulting Group Inc. September 14 & 15, 2017 Certification Seminar for Associated Person Securities and Exchange Commission December 10 - 12, 2013 PSE Edge Training Philippine Stock Exchange November 27 - 29, 2013 Certified Securities Representative Securities and Exchange Commission English Language Proficiency Technical Education and Skills Development Authority (TESDA) June - July 1, 2022 July 2 - 6, 2022 June 10, 2022 May 30 - June 1, 2012 May 24 - June 25, 2010 Available upon request Lorena De Guzman Naguiat Applicant's Signature