Loremer
Panonce
WORK EXPERIENCE
SUMMARY
Seasoned healthcare support
professional with SIX years of experience
providing comprehensive customer
service and technical assistance.
Expertise in handling inquiries, verifying
benefits, and delivering accurate
healthcare solutions. A proactive
problem-solver with a track record of
resolving complex issues and enhancing
customer satisfaction. Proficient in
multiple communication platforms,
including chat and phone support, and
dedicated to providing exceptional
support in a customer-centric role.
PROFESSIONAL SKILLS
Team Player
Customer Service
Technical Support
Time Management
Problem-Solving
Good Communication Skills
Attention to details
Leadership
Continuous Learning
Efficiency
SOFTWARE EXPERIENCE
Availity
Metlife
Cigna Website
Slack
Hubstaff
MS Office
Canva
OPTUM GLOBAL SOLUTIONS
Health Care Advocate | Oct 2021 - Nov 2023
Acted as a primary point of contact for
healthcare customers, providing clear and
accurate information on benefits, eligibility, and
available medical services.
Enhanced customer satisfaction and loyalty by
resolving complex issues, processing requests,
and implementing effective retention strategies.
Maintained positive customer relationships
through responsive and empathetic chat
support, consistently resolving issues related to
healthcare services.
ALORICA PHILIPPINES
Health Care Advocate | August 2019- Sept 2021
Delivered expert healthcare support, verifying
benefits and eligibility across medical,
retirement, and prescription services.
Coordinated all logistics for national medical
transportation bookings, ensuring seamless
service for patients.
Resolved customer inquiries and issues in real
time via chat support, providing swift and
accurate solutions.
EXL SERVICE
Medical Biller | Jan 2017 - June 2019
Accurately updated insurance information and
ensured compliance with all relevant industry
standards and regulations.
Resolved complex medical billing inquiries by
providing clear explanations and
troubleshooting issues for customers.
Managed a high volume of escalated issues
through timely and professional email support,
leading to improved customer satisfaction.
EDUCATION
ABE INTERNATIONAL BUSINESS COLLEGE
2014 - 2016
Bachelor of Science in Information and Technology
REFERENCES
Keanu de Ramos | IT Support |
D`Joven Frias | Sales Consultant |
