Lorelyn Crucero

LORELYN CRUCERO C U S T O M E R C A R E V I R T U A L A N D P R O O F R E A D E R --PHILIPPINES A S S I S T A N T PROFILE I'm an efficient and detail-oriented person with more than 10 years experience in customer service and virtual assistance skilled in providing best customer care and collaborating with team member to improve workflow. Also adept and proofreading and reporting, I'm committed to provide accuracy and proficiency in the work that I do. SKILLS Editing and Proofreading Customer Service EXPERIENCE DROPSHIPPING VIRTUAL ASSISTANT- FREELANCER Assist manager in the back-office end of the business Dropshipping and Order Fulfillment Create Standard Operating Procedures for new and existing Excel Reporting processes Data Entry Create and analyze google sheet reports Product Listing Reply to email support escalations FB Moderation Shopify EDUCATION Collaborate with other team members to develop strategies that drive vision and objectives EDITOR AND PROOFREADER- FREELANCER Proofread newsletters AMAZON PRODUCT LISTER- FREELANCER Create Product Description on Amazon.com via Amazon Seller Central BACHELOR OF SCIENCE IN COMPUTER ENGINEERING University of St. La Salle - Bacolod 1996 - 2001 Basic PPC Campaign CUSTOMER SERVICE EMAIL SUPPORT SUPERVISOR- FREELANCER Support Customer Service Representatives via Phone, Chat and Email for Escalations Provide training for new hires Subject Matter Expert Collaborate with other team members to develop strategies that drive the Premium brand vision and objectives