Lorelie Corpuz Masinna

LORELIE C. MASINNA ROCKSTAR VIRTUAL ASSISTANT PROFILE SUMMARY - - Philippines EXPERTISE Excellent communication skills (both written and verbal) Knowledge of online tools and platforms for research, communication, and Having accumulated more than three years of experience in delivering exceptional client and customer services in the Western region, I am a proactive, self-motivated, and dynamic professional. My strength lies in providing thorough communication to successfully reach and surpass company goals and objectives. I am results-oriented, solution-focused, and dedicated to delivering outcomes that consistently meet or exceed company standards. TOOLS THAT I’M USING Canva Trello Microsoft Excel, Word, Power Point Google Calendar, Sheets, Form Slack Asana Hootsuite Mailchimp WORK EXPERIENCES organization. GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER at THE VIRTUAL HIVE Strong organizational skills MARCH 2021 - DECEMBER 2023 Ability to multi-task and prioritize tasks effectively Proficiency in using Microsoft Office and other commonly used software programs Attention to detail Time management skills Assist with event planning and coordination. Manage and update customer database. Provide customer support and follow up on inquiries. Organize and maintain files and documents. Coordinate with vendors and suppliers. Assist with marketing campaigns and promotions. Handle billing and invoicing tasks. Assist with other administrative tasks as needed. Problem-solving skills GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER at THE ONLINE LIGHTING STORE Ability to work independently JANUARY 2020 TO FEBRUARY 2021 and as part of a team Adaptability and flexibility LANGUAGES English- Fluent Tagalog - Fluent Respond to customer emails. Coordinate appointments. Develop social media content for company channels. Conduct online research to gather company information. Update and manage customer database. Offer customer assistance and follow-up. Maintain organized files and records. Coordinate with suppliers and vendors. Assist with various administrative tasks as required.