Lorelei Custan

A reliable and enthusiastic well experienced call center professional with a good all round knowledge of marketing tasks and customer service to clients. The ability to work as part of a team with own initiative. Skilled in using technology to improve customer experience, problem-solving, and multitasking. Experienced managing client/patient financial & service needs, from handling billing, claims, and payments to strategic client relationship management, requiring skills in medical terminology, insurance processes like HIPAA, and strong communication to resolve issues, provide information, and ensure profitability or satisfaction for providers, patients or health plans.