Loredana C. Estares
Blk 21 Lot 4 Adelfa St., Dona Rosario Bayview Subdivision, Muntinlupa City
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SUMMARY OF EXPERIENCE
● Having more than five years of work experience in BPO industry both as customer service
and real estate specialist.
Operating Systems
● Windows 7, 8, and 8.1, 10
Tools
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Salesforce.com
Corrigo
Zoho CRM
AppFolio
WordPress
WORK EXPERIENCE
Ebury Street Capital LLC ~ REO
June 2020 – January 2021
Position: REO Specialist
Duties and Responsibilities:
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Process collecting data and adding them in database – AppFolio and Zoho CRM
Makes outbound calls pertaining to activating and cancelling utilities for all owned and active properties.
Responds to inbound calls pertaining to property management and sales inquiries.
Process Driveby Inspection orders and reports.
Creates aggregate reports for Lien Properties.
Creates CRM Reports for REO Properties.
Coordinate with Contractors for Rehab, Clean out, and interior/exterior inspection.
Process uploading properties for sale and for rent on to the website using WordPress.
Telus International Philippines ~ Telus Mobility
June 2019 – June 2020
Position: Customer Service Associate IV
Duties and Responsibilities:
● Responds to calls pertaining to billing, payments, activation, cancellation, and renewal of contract.
● Offers upsell of device and services.
Jones Lang Lasalle Philippines Inc. ~ US Facilities
May 2018 – May 2019
Position: Property Service Coordinator
Duties and Responsibilities:
● Responds to calls pertaining to property management request such as plumbing, clean out, security, and more.
● Creates ticket corresponding the issue/s in the property.
● Make an outbound call to coordinate with in house technicians or Engineers and third-party contractors regarding the
ticket that was created.
HCL Technologies Inc. ~ Direct Energy
July 2014 – January 2017
Position: First Call Resolution
Duties and Responsibilities:
● Responds to escalated calls pertaining to billing, payments, enrollment, cancellation, and transfer of service.
Position: Customer Service Representative
Duties and Responsibilities:
● Responds to inbound calls pertaining to billing, payments, enrollment, cancellation, and transfer of service.
Teletech Customer Care Management Inc. ~ T-Mobile US
November 2008 – August 2010
Position: Customer Service Representative
Duties and Responsibilities:
● Responds to inbound calls pertaining to billing, payments, basic troubleshooting and other general inquiries about the
product.
EDUCATION
Secondary
Primary
Muntinlupa National High School
Year Graduated: 1998
General Trias Memorial Elementary School
Year Graduated: 1994
REFERENCES:
Angel Malihan
Ebury Street Capital, LLC
Annalyn Lorenzo
Telus International Philippines Inc.
Celeste Raymundo
HCL Technologies Philippines Inc.
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Muntinlupa City
General Trias, Cavite
