Lorean Suod

Lorean A. Suod Project Manager, CLSSBB, Process Engineer and HR Manager People Manager. HR Business Partner. Shared Service Professional. Business Analyst. Facilitator and trainer. Change enabler. Process engineer. Innovator. Digital HR advocate. HRIS Leader. |Naic Cavite- Executive Summary Solid background in process development, continuous improvement and lean manufacturing techniques with strong emphasis in Lean Six sigma and agile methodologies, leadership and program management. Experienced in product development process, transition of product to production and process validation. Skilled in developing and implementing customer focused strategies for decreasing cycle time and reducing cost. Extensive experience in Human Resources end to end process such as talent acquisition, learning and organizational development, time keeping, employee relation, labor relation, HRIS, payroll, compensation and benefits, operational excellence and process improvement. Core Qualifications Operations Management Strong communication and teaming skills Staff Development Change agent/understands cultural barriers Change Management Strategic Thinker, self-starter and result oriented Cross-functional team management HR Business Partner Lean/Continuous improvement Champion Lean Six Sigma Expert (black belt) Project Manager People Manager HRIS leader Process Engineer Digital HR advocate Excellent Problem Solver, proficient in data gathering and analysis Knowledge of Project management methodologies / practices: Waterfall, Iterative Waterfall, Agile / Scrum / Kanban / Scrumban, Continuous Integration, Six Sigma and lean six sigma Professional Experience ➢ HR Associate Manager 08/21/2023 to present – Emapta • Overseeing and managing the day-to-day operations of the Human Resources department; onboarding, timekeeping, employee services, data management and offboarding. • Leading and handling HR projects, strategic plans, and process improvement. ➢ Project Manager/OPEX manager 06/07/2021 to 08/20/2023 – Asticom (globe owned company – 15th floor WFD building, BGC Taguig) • Established a shared service center from the scratch. • Completed BPR or business process re-engineering using lean six sigma methodology. • Created new organizational structure based on demand and market value. • Conceptualized and implemented company measure, tools and technology acceleration. • Established QA team for operational excellence department. ➢ Senior Human Resources Supervisor 03/01/2018 to 06/06/2021 - Aviation Partnership Philippines Corporation A+ is Singapore Airline Engineering Company (SIAEC)’s line maintenance joint venture with Cebu Pacific Air based in Philippines. o Managing the talent acquisition, learning and organizational development, time keeping, employee relation, labor relation, HRIS, payroll, compensation and benefits, operational excellence and process improvement. o Handling projects such as the evaluation and improvement of the key work process, development, and implementation of tools designed to enhance HR OPERATIONS productivity and providing operational support to the design and roll out of key technology initiatives. o Developing lean six sigma roadmap/strategy and implementation plan focused online balance, standard work and pull system to achieve productivity and throughput goals for improvement in + |- -- overall capacity. Creating and implementing HR DIGITALIZATION using admin user for RAMCO SYSTEM, E- 201 files, APLUS ASSIST, APLUS FIX ME, KANBAN E- TASK MANAGEMENT, E-JOB EVALUATION. o Extensive experience in job evaluation using hay methodology, salary survey, merit cycle, salary structure, job mapping and benchmarking. ➢ Project Manager/Scrum Master/Operational Excellence 06/2013 to 01/2018 – Upwork (Draglet) 441 Logue Avenue Mountain View, CA 94043 Leader of front-line managers (7) and operations staff (300) for software, hardware and services. Developed lean roadmap/strategy and implementation plan focused on line balance, standard work and pull system to achieve productivity and throughput goals which led to 13% improvement in overall capacity. Demonstrated business acumen through commitment for on time delivery, cost, safety and quality objectives. Reduced rework in the cryptography and programming jobs by 10% utilizing six sigma methodology resulting in over $500k in savings. Trained all levels of organization to increase added value, improve process flow and eliminate waste. Established supervisor reporting structure shift to shift hand-offs and improve collaboration Performed process validation, product evaluations and audits for production programs. Implemented lean principles such as 5S, Standard work, kanban, value stream management, takt and cycle time calculation, balancing operator. Handled projects such as the evaluation and improvement of key work process, development and implementation of tools designed to enhance enterprise productivity and providing operational support to the design and roll out of key technology initiatives. o • • • • • • • • • ➢ Project Manager Networks) • • • • 01/2010 to 03/2013 – Sutherland (Broadview Triangle Drive, BGC, 10th Ave, Taguig, Metro Manila Managed and prioritized all engineering process improvement projects including ROI analysis, budget, cost and schedule performance, milestones, deliverables and benefits. Created center level productivity matrix to align with goals and establish corrective actions to improve overall center performance. Implemented a product based independent review process to provide a more consistent approach to product designs - improvements included a cycle time reduction resulting in $3.2M of mitigated risk and 60% early identification of issues and defects. Led a Diagnostic (business assessment) to evaluate engineering process performance to determine opportunities. ➢ Team Leader 03/2005 to 02/2010 – SSI (Seats Solutions Inc.) 18th floor Multinational Bancorporation Centre, 6805 Ayala Avenue, Makati City • Carries out supervisory responsibilities in accordance with SSI’s policies and any applicable federal and state laws. These responsibilities include interpreting and enforcing company policies and safety regulations with Customer Service Agents. Interviewing, hiring, and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employee or client complaints and resolving problems, including resolution of work grievances or escalation of unsettled grievances to the project manager for action. • Maintains a management presence on the call center floor by walking the floor while in observance of agents. Assists with questions, takes advantage of on-the-spot coaching opportunities, and handles irate 2 + |- --escalations as needed. Coaches, evaluates, develops and assists Customer Service Agents regarding customer service skills and project related knowledge. Recommends measures to improve Customer Service Agents productivity, equipment performance, project productivity and quality of working environment. Trains Customer Service Agents on new or revised information relating to the services, products, or processes of the project, as well as changes or additions to company policy BS Economics Pamantasan Ng Lungsod ng Maynila Tanging Banggit Awardee Balingasa High School Valedictorian Education - Human Resources Skills Business Partnering Talent Management RAMCO HCM Salary design and review HR Digital Tools SAP HCM VBA Job Evaluation and pricing Strategic Planning SAP ERP - HCM (Organizational Mgt, Personnel Administration, Payroll, Time Mgt, Compensation Mgt, LMS modules), Business Warehouse, Netweaver (Web based Employee/Manager Self Service Portal), CRM 6.0 Ticketing system, SAP JAM RECRUITMENT TOOLS – Taleo, avature applicant tracking system and ramco candidate portal SUCCESS FACTORS – Learning management, talent management and performance management COMPENSATION PRACTICES – Job Evaluation Methodology (Hay group), Salary and compensation surveys (Hay group, Mercer, Willis Towers, Pricewaterhouse Coopers, Aeon Hewitt) Technical Skills Basic Web development HTML/CSS/JAVA/PHP, JS animation, Wordpress, Joomla, Drupal website Programming for pbx, asterisk,router, modem Jenkins, Git (Gitlab, github), Atlassian products (JIRA, Confluence, Bitbucket) Desktop and laptop assemble/disassemble, reformatting pc, troubleshooting and repair Microsoft Windows, Microsoft Server 2003, 2008 & 2012, Printer Management, Voip Management Active Directory and Microsoft Domain management Network deployment/provisioning, such as DNS, DHCP CRM and tools (Freshdesk, Zendesk, Helpscout, Jira, Atalantis, SIEBEL, ZOPIM, echat, olark, Slack, kayako, Trello etc.) • Management Tools - Asana, Redbooth, Basecamp, jira • HR Tools – SAP, KRONOS, RAMCO • Project documentation building - functional specifications, diagrams etc. • Product/Quality tester for IT software developer such as ICO, bitcoin, blockchain, smart contract Perform Desktop & Laptop Deployments/Upgrades, and adding or Replacing Peripherals (Memory, Video Cards, etc. *Character reference can be furnished upon request • • • • • • • • 3