Lord Kristian Tagalogon

- LORD KRISTIAN TAGALOGON - CUSTOMER SERVICE REPRESENTATIVE Davao City, Philippines Objective Experience Motivated and customer-focused professional with 6 years of experience providing exceptional service via voice, email, and chat support in fast-paced eCommerce environments. Skilled in problem-solving, maintaining customer satisfaction, and managing multiple channels of communication effectively. Seeking to leverage my expertise in handling customer inquiries, troubleshooting issues, and delivering personalized solutions to contribute to the continued success and growth of the company. Telstra Powered by Teletech 2017 - 2019 Customer Service Representative (Voice, Non - Voice, Sales) Handled inbound and outbound inquiries via phone, chat, and email, resolving concerns efficiently. Assisted with product information, order processing, billing, and troubleshooting. Lanyana Financial Group 2019 - 2022 Creditor Liaison Officer Assisted in debt management procedures and data gathering for Australian nationals who applied for bankruptcy and enrolled in debt management. Full Potential Solutions Inc. 2023 - 2024 Customer Relations Associate (Voice, Non - Voice, Sales) Provided customer support via voice and non-voice channels, assisting Uber drivers with account issues, fare adjustments, and trip disputes. Handled sales inquiries and ensured excellent customer relations. Education Tertiary La Salle University - Ozamiz City Bachelor of Science in Information Technology Secondary La Salle University Integrated School Grade School Misamis Annex Integrated School Skills Reference Customer service oriented skills Rose Marie F. Capalac Computer tools literate Technical Support Representative Full Potential Solutions Excellent team member Efficiency in Microsoft Office Phone -