Lord Balunan

LORD BALUNAN VITUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST | ADMIN GENERALIST --Davao City, Philippines SKILLS Excellent Phone, Chat and Email Support Appointment Setting Proficient in MS office tools Lead Generations Flexible and Adaptable Communication Facilitation Conflict Resolution Relationship Building EDUCATION INFORMATION TECHNOLOGY Global Systems Institute of Technology AWARDS & CERTIFICATES 2 Certificates of appreciation for being a resource speaker Best in computer programming award Best in computer hardware servicing award PROFILE A dedicated professional who believes in the value of continuous learning and personal growth. I've had the privilege of working with diverse teams and tackling various challenges, all of which have contributed to my development. I approach each new opportunity with a humble mindset, ready to contribute my best and collaborate effectively with others. EXPERIENCE HR | BACKEND SUPPORT | LEAD GENERATOR REAL ESTATE COMPANY December 2020 - August 2023 HR/RECRUITMENT Manage all aspects of human resources, including recruitment, and employee relations. Conducts agent’s performance evaluations and provides constructive feedback. Managing schedules and all shift related matters LEAD GENERATION AND MANAGEMENT Gathering leads and managing campaigns across various tools SOFTWARE/TOOLS MANAGEMENT Managing software and tools, optimizing their use to improve efficiency. Conducted training sessions for team members to maximize software utilization. Setting up new software, and manage software integrations to enhance productivity. BACKEND SUPPORT Provided comprehensive support to all agents and administrators, addressing their needs promptly. PAYROLL MANAGEMENT Processing payroll for a team of over 30+ employees, ensuring 100% accuracy. CUSTOMER SERVICE REPRESENTATIVE Sutherland Global Services 2018 - 2020 Resolves billing issues and sell AT&T products TECHNICAL SUPPORT REPRESENTATIVE Teleperformance 2017 - 2018 Handles technical issues for all Comcast customers LIAISON | MARKETING OFFICER Lao Integrated Farms, Inc. 2015 - 2017 Managed, maintain, and developed relationship towards all stakeholders Conducted lectures and trainings