Lord Armiel Conde

Lord Armiel Conde GENERAL VIRTUAL ASSISTANT/ EXECUTIVE VIRTUAL ASSISTANT SCHOOLS ATTENDED PHILIPPINE WOMENS COLLEGE OF DAVAO Bachelor of Science in Hotel and Restaurant EXECUTIVE SUMMARY A detail-oriented professional experienced in delivering exceptional administrative and customer service support by efficiently managing remote office operations and communications. Capable of meeting established deadlines and adept at processing information through refined research abilities. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- live:.cid.c-c23d10 www.linkedin.com/in/lord-armielconde-a https://www.facebook.com/LordArmiel CondeBNSaccount?mibextid=ZbWKwL Management (BS HRM) June 2009 - April 2012 Trains students for success in the hospitality industry Focuses on managing hotels and restaurants Teaches excellent customer service and daily operations Prepares students for various jobs in hospitality Emphasizes professionalism and industry standards TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA) Front Office Management January 2013 - June 2013 Customer service skills: Handling guest inquiries, complaints, and special requests. Reservation management: Booking rooms, managing cancellations, and updating guest information. Check-in and check-out procedures: Efficient handling of guest arrivals and departures. Communication skills: Clear interaction with guests and coordination with other hotel departments. Billing and payment processing: Handling transactions, billing, and cash management. Problem-solving: Dealing with guest issues and unexpected situations. Team coordination: Working with housekeeping, maintenance, and other departments to ensure smooth operations. Use of front office software: Training on Property Management Systems (PMS) to manage bookings and guest data. Guest relations: Building rapport and ensuring a positive guest experience. TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA) Housekeeping Management July 2013- December 2013 Work scheduling: Planning and assigning tasks to housekeeping staff efficiently. Budgeting and cost control: Managing housekeeping expenses, including labor and supply costs. Staff training and supervision: Developing skills in training and overseeing housekeeping staff. Health and safety protocols: Understanding sanitation, hygiene standards, and safety procedures. Guest service: Handling guest requests for extra amenities, room cleaning, and other services. Inventory management: Managing housekeeping supplies, linens, and cleaning materials. WORK EXPERIENCED AMAZON PRODUCT RESEARCHER Yassine Beja/ FEBRUARY 2024-JULY 2024 Searching products on amazon.com base on Clients criteria using Helium10 & Jungle Scout Check the products price in alibaba.com (suppliers)if it meets the criteria of the client. Updating the table given by client in notion like the products main keywords, search volume of the main keywords, price of the product in Amazon vs. Alibaba. Profitability, Asin of the direct Competitors, average comments of the products direct competitors, product category, average monthly revenue of direct competitors in the niche a s well as the monthly income of the leading products in the niche and giving my opinion of the product why I selected it. BACK OFFICE WORKER Digital Marketing Era/ January 2022- June 2022 Data Entry: Entering and updating information in databases or spreadsheets. File Management: Organizing and storing documents. Scheduling: Setting up meetings, appointments, and reminders. Inventory Management: Keeping track of supplies and ordering when needed. Research: Gathering information and data for projects or reports. Branch Manager Daily Food Company- Maestro Pizza/August 2016-August 2018 As a Branch Manager, it was my responsibility to manage and plan every aspect of my branch's activities. I am personally in charge of hiring employees, orienting and training new hires, and creating objectives to sustain sales performance. Problem Solving some problems that may arise in my branch, answering Guest/Customer complains & motivating my team day by day to be more productive at work are also what I did as a Branch Manager. When I was hired , I was first a regular crew but with my first 3-6 month I was constantly the employee of the month in our store from there I was promoted from supervisor to assistant manager and eventually as the branch manager. WORK EXPERIENCED SOCIAL MEDIA MARKETER TONTIPSTER/TONBLOCKCHAIN/ NOVEMBER 2023- JANUARY 2024 Lead Generation. Following Instructions given by the Client like importing data's from his website to our Telegram group. Reaching out Potentials. Marketing our Platform through Telegram & X/Tweeter. Searching for Cryptocurrencies. SOCIAL MEDIA MARKETER We Whiten/March 2023-September 2023 Lead Generation. Reaching out Potentials. Marketing our Services/Products through Instagram, Facebook & TikTok. Follow up customer messages when necessary by using the customize template provided by the client. Document all new client information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information. Research required information using available resources. Attend weekly training/meeting SALES REPRESENTATIVE WXYZ Durian Universal Corporation U.R.C./January 2015- January 2016 As a Sales Representative it was my duty to fulfill client needs and makes product sales to serve customers. By scheduling daily tasks to call on current or future sales outlets and other trade elements, one can service current accounts, obtain orders, and build new ones. Inventory stocks, problem solving customers concern and training Junior Sales Representative are also what I do as a Sales Representative. First consecutive months I achieve sales quota and so on also awarded by our auditors Best of the Best Sales Representative for not having any discrepancy every time they do audit my stocks. WORK EXPERIENCED SALES EXECUTIVE DC Invest Inc. - Monde Nissin Corporation/January 2014- October 2014 As a Sales Executive my roles were develops company by finding and pitching prospects and sustaining client relations, finds business possibilities through prospect identification, industry analysis, market research, and sales option analysis, establishes contact, builds rapport, and suggests solutions to prospects in order to sell items, sustains client connections by offering assistance, knowledge, and direction, looking into and suggesting new prospects, and suggesting increases in revenue and quality of service, keeps up with market trends, competition, and industry developments to identify new or improved goods, gathers, evaluates, and summarizes data to create reports, maintains service quality by defining and implementing organizational standards. Awarded Best of the Best Salesman by hitting Monthly quota for 3 consecutive months. Waiter Davao Dencia’s Restaurant/ April 2012-July 2012 Greet customers warmly: Welcome guests with a smile and guide them to their seats if necessary. Present menus: Hand menus to guests and briefly explain any specials or featured items. Take food and drink orders: Listen carefully to customers, answer any questions, and accurately write down or input their orders. Serve drinks and appetizers: Bring drinks and any ordered starters to the table promptly. Ensure customer satisfaction: Check in with guests during the meal to see if they need anything or if the food is to their liking. Serve the main course: Deliver the main dishes to the correct customers, ensuring everything is as ordered. Clear dishes: After the meal, remove dirty plates, glasses, and utensils from the table. Offer desserts or additional items: Ask if the guests would like dessert, coffee, or any other items before they finish. Handle the bill: Present the bill, process payments (credit card, cash, etc.), and return change or receipts. Clean and reset the table: After the guests leave, clean the table and set it up for the next customers with fresh utensils and napkins. These tasks cover the main duties of a waiter, ensuring a smooth dining experience for the guests. WORK EXPERIENCED FRONT DESK RECEPTIONIST / CASHIER Enrico’s Apartelles/January 2013-December 2013 As a Front Desk Receptionist/ Cashier my main task is to greet and assist guests with check-in and checkout procedures, ensuring a warm and welcoming experience while efficiently managing reservations and providing accurate information about hotel services and amenities. Handle financial transactions, including processing payments, issuing receipts, and maintaining a secure cash drawer, while addressing guest inquiries and concerns promptly and professionally to enhance overall guest satisfaction. Awarded as “Most Promising Receptionist” Food Server New Orleans & Crawdaddy’s Restaurant/July 2012-December 2012 Greet customers: Welcome guests with a smile. Take orders: Write down or enter customer orders. Serve food and drinks: Bring meals and beverages to the table. Check on guests: Ask if they need anything else during the meal. Clear tables: Remove empty plates and glasses. Process payments: Handle bills, credit cards, or cash. Clean and reset tables: Wipe the table and set it up for new guests. Work with kitchen: Make sure special orders are communicated to the kitchen. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. VIRTUAL ASSISTANT CERTIFIED TRAINING BASIC PHOTOSHOP AND ADOBE AFTER EFFECTS ADVANCE EXCEL OPERATIONS LEADERSHIP PEAK PERFORMANCE TRAINING AMAZON E COMMERCE PRODUCT KNOWLEDGE AND CUSTOMER SERVICE ECOMHUNT NAVIGATIONS AMAZON RESOLUTION SPECIALIST TRAINING FOCUS ON RETAIL AND LOGISTICS FACEBOOK BUSINESS MANAGEMENT BASIC FACEBOOK ADS SHOPIFY 101 SHOPIFY DROPSHIPPING SHOPIFY BASIC APPLICATION OPERATIONS SHOPIFY AND AMAZON PRODUCT RESEARCH EBAY PRODUCT LISTINGS SELLER CENTRAL OPERATIONS AMAZON DROPSHIPPING HELIUM 10 BASIC NAVIGATION PRODUCT RESEARCH AMZ SCRAPPER NAVIGATION TACTICAL ARBITRAGE NAVIGATION BITRIX 24 MANAGEMENT E-DESK AND ZENDESK NAVIGATION SHIPSTATION NAVIGATION POCKETSTARS AND ONLYFANS BACKEND OPERATIONS PLATTERFUL LEAD GENERATION AMAZON STORE MANAGEMENT FULL COURSE TRAINING ONLINE RETAIL ARBITRAGE FULL COURSE TRAINING HOW TO BE AN EFFECTIVE VIRTUAL ASSISTANT FULL COURSE TRAINING E-COMMERCE DROP-SHIPPING FULL COURSE TRAINING TOOLS USED REFERENCES Angel Arias Jalong webuildyoursite.pro Online Coach/Social Media Influencer -- Shienna C. Quezon VXI Global Holdings Billing and Sales Specialist - - Mark Anthony Pedroso Detail Online Technology Data Science Analyst -- Jynell Motilla Yourvabuddy.com Company Owner -- Prince Arnel Conde City Government of Butuan Computer Programmer II -- Jacob Murphy Highland Steel Labor --