Loralyn Galopo

LORALYN GALOPO CUSTOMER SUPPORT / VIRTUAL ASSISTANT PERSONAL PROFILE WORK EXPERIENCE OFFLINE ASSOCIATE I (CUSTOMER SUPPORT) Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns. CONTACT CONCENTRIX | OCT 2016 - MAY 2019 With former background as Chat support and can type 45-60 wpm Promoted as Subject Matter Experts for mastering account’s process. Handled: Scrubbing Customer Support’s chat transcript and submit evaluations Generating day to day evaluation report for teams Generating and sending weekly/month-end reports of KPI Blk. 140 L31 Ph7 Carissa Homes Tanza Cavite-- loralyn.galopo SKILLS for the whole Account and Teams Answering emails inquiries regarding process Train newly hires Conducting daily and scheduled coaching, team huddle Creating a productive workflow to achieve program KPI's Seeing implementations of action plans, evaluating and checking for needed adjustment File keeping ACCOUNTING ASSISTANT MANILA ASSOCIATES INC. | 2011 - JAN 2014 Audit daily cash report for Bills payment services. Communication Skills Chat Support Administrative Task Web Research Email Security and Management Data Entry Social Media Moderation Tech Support MS Word and Excel Utilization Adobe Photoshop Canva Email Marketing TARUKI AUDITOR HRD (S) PTE LMT | 2010 - 2011 Audit Taruki (Raft Roofing) plans LORALYN GALOPO CUSTOMER SUPPORT / VIRTUAL ASSISTANT PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns. CONTACT Blk. 140 L31 Ph7 Carissa Homes Tanza Cavite-- loralyn.galopo SKILLS Communication Skills Chat Support Administrative Task Web Research Email Security and Management Data Entry Social Media Moderation Tech Support MS Word and Excel Utilization Adobe Photoshop Canva Email Marketing EDUCATION BACHELOR DEGREE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT POWER SCHOOL OF TECHNOLOGY | 2007 -2010 GRADUATED VOCATIONAL COURSE COMPUTER TECHNOLOGY POWER SCHOOL OF TECHNOLOGY | 2005 -2007 CHARACTER REFERENCE ANNE JOBELLE MONTERDE POSITION: TEAM LEADER COMPANY: CONCENTRIX CONTACT NUMBER:- EMAIL ADDRESS:-ALMER ANTONES POSITION: TEAM LEADER COMPANY: CONCENTRIX CONTACT NUMBER:- EMAIL ADDRESS: - ARIS POON POSITION: TEAM LEADER COMPANY: CONCENTRIX CONTACT NUMBER:- EMAIL ADDRESS:-