Lora Hijazeen

Lora Alhjazin Birth Date: 17 April 1980 Gender: Female Nationality: Jordanian Email Address:-Mobile Phone: - Address : Muscat - Oman Executive summary: Human resources, Administration, customer services, banking and Staff Travel coordination professional. A highly motivated dynamic and innovative leader, I’m a Human resource, Administration, customer services, banking and Travel coordinator professional with 10+ years of progressive accomplishments and achievements in diversified international organizations. Currently I’m working as a mystery shopper, online translator and online auditor in marketing research and having dealt with critical health related delivers, I understand the importance of meeting deadlines and providing superior service. During my carrier as a mystery shopper I worked on many projects in different industries like, cars, retails for premium and luxury brands, hotels, food and beverages, bank, governmental services, health care providers and shopping centers, visa services center, education centers. This included websites, calls and physical visits. Highlights and Skills: • Strategic thinking and planning skills • Policy and procedures improvement • Human resources management • Effective problem solving and decision-making skills • Staff travel coordination • Banking excellent knowledge Marital Status: Married Driving License Issued From: Jordan / Qatar / UAE/ Oman Work Experience: 1. Mystery shopper, online auditor in marketing research field and online translator. From: Sep. 2014 – Now I’m full time mystery shopper, online auditor and online translator with more than 10 different companies, I consistently score high on my report review and I’m often called directly by schedulers to take last minute jobs to finish projects 2. Assistant Human Resources Manager at Ellis World Alliance Corporation Location: Amman/ Jordan Company Industry: Construction From: June 2009– April 2012 Duties and Responsibilities: 1. Welcomes new employees to the organization by conducting orientation. 2. Provides payroll information by collecting time and attendance records. 3. Submits employee data reports by assembling, preparing, and analyzing data. 4. Maintains employee information by entering and updating employment and status-change data. 5. Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. 6. Maintains employee confidence and protects operations by keeping human resource information confidential. 7. Maintains quality service by following organization standards. 8. Contributes to team effort by accomplishing related results as needed. 9. Participate in hiring new employees. 3. Human Resources Supervisor and Travel Coordinator at Ellis World Alliance Corporation Location: Amman/ Jordan Company Industry: Construction From: August 2006 – May 2008 Duties and Responsibilities: 1. Participate in hiring new employees 2. Staff training and development 3. Maintain employee relations 4. Ensure legal compliance 5. Coordinate staff travel logistics 6. Provides payroll information by collecting time and attendance records. 7. Submits employee data reports by assembling, preparing, and analyzing data. 8. Taking care of • visas • Home leave due dates • allowance • Be responsible for all confidential personnel files of all employees • Administer and manage all annual and sick leave entitlements and usage. • Manage all benefits such as Medical, Insurance, School fees, Accommodations 4. Officer in the In-flight Services and Catering Department at Royal Wings Airline Location: Marka / Jordan Company Industry: Airlines/Aviation. From: September 2004 - March 2006 Duties and Responsibilities: 1. Manage crew roaster on monthly, weekly and daily basis 2. Manage services compliances and reports 3. Performs general office routine and clerical duties 4. Prepare daily flight catering orders 5. Check catering invoices 6. Maintains arranged schedules and provides staff by services for both ground and aircrafts traffic 5. Customer Service at Bank of Jordan Location: Amman/ Jordan Company Industry: Banking September 1999 - March 2001 Duties and Responsibilities: 1. Processing cheques payments and withdrawals 2. Setting up and maintaining customers’ accounts 3. Dealing with enquiries 4. Using computerized system to update account details 5. General administration tasks such as maintaining records, opening post and sending letters to customers Add You r Specialties Education and Training: Digital Marketing course From: Udmy 1. Completion Date: June 2020 2. Bachelor degree in Law From: Philadelphia University /Jordan Completion Date: February 2004 2. Workshop on Media and Society From: Center for Defending Freedom of Journalists/ Jordan Date: 18-19 October 2002 3. Deal with customer/ training course From: Bank of Jordan/ Jordan Date: From 14-18 May 2000 4. Basic Accounting/ training course From: Bank of Jordon/ Jordan Date : From 21-24 May 2000 5. One year In Job Training Secretarial Course From: Sight and Sound Center/ Jordan Date: 9-8-1998 to 9-7- 1999 6. High school: Scientific Stream/ Jordan Completion Date: August 1999 Other Skills: MS Word, Excel, Access, Power Point, internet Typing Arabic 42 wpm Typing English 32 wpm Art / Craft English Language: Intermediate Level Arabic: mother tongue. References: Available upon request.