Lolu Ayeni

. Lolu O. Ayeni Lagos, Nigeria|- |-|LinkedIn Tech-savvy operations and systems leader with a strong foundation in IT support, CRM automation, and workflow optimization. Over 20 years’ experience in leading cross-functional teams, enhancing IT infrastructure, and integrating enterprise-level software. Demonstrated expertise in process automation, technical support, systems implementation, and risk management within both commercial and mission-critical environments. Proficient in leveraging data analytics, CRM tools, and digital platforms to improve performance and service delivery. • IT Systems Management & Support • CRM & Workflow Automation • Technical Troubleshooting & Helpdesk Support • Cloud Tools & SaaS Platforms • Data Analytics & Business Intelligence • Process Optimization & Integration • IT Project Management • Risk & Compliance in IT Systems • Team Leadership & Training • Multilingual – Speaks 13 Languages • CRM Platforms: HubSpot, Salesforce (automation, lead scoring, email campaigns, deal pipelines) • IT & Collaboration Tools: Google Workspace, Zoom, Slack, Trello, Calendly • Data & Analytics: Excel (Power Query, PivotTables, DAX), Real-time Dashboarding • Helpdesk & Support: Ticketing systems, remote troubleshooting, workflow optimization • Integration Tools: Zapier, LinkedIn Sales Navigator, CRM API connectors • Performance Monitoring: IT workflow diagnostics and bottleneck analysis Professional Experience Tech Operations Lead | Shnell Logistic Support Limited | 01/2017 – Present • Led digital transformation strategy, increasing automation by 40% • Introduced cloud-based systems, improving process efficiency 25% • Deployed CRM tools for customer management, boosting client retention • Designed IT support structure to enhance team productivity • Secured funding for technology upgrades and platform integrations Operations & Systems Manager | Halogen Security Company | 04/2016 – 01/2017 • Overhauled IT systems, reducing workflow redundancy by 30% • Implemented support ticketing and asset management tools • Enhanced data reporting systems and analytics dashboards • Trained team in CRM best practices and software use • Improved SLA compliance and audit performance to 98% . Head, Secured Mobility & Risk Management | Halogen Security | 09/2014 – 04/2016 • Cut response time by 30% by streamlining operations • Increased asset protection by 50% with new protocols • Managed risk assessments for 100+ assets with 95% compliance rate Director of Operations | Wellbeing Foundation Africa | 11/2011 – 04/2012 • Oversaw $10M+ operations, improving efficiency by 30% • Led 50 staff members, increased team productivity 25% • Reduced delays by 35% via logistics enhancements Special Forces A-Team Leader | U.S. Army • Executed 50+ high-risk operations with 95% success rate • Improved combat readiness 30% through elite training programs • Enhanced logistics and mission efficiency by 25% Education Stanford Medical School – Doctor of Medicine (M.D.) | Palo Alto, California | 1999 Texas A&M University – B.Sc. in Premed Biology & Chemistry (1st Class Honors) | Kingsville, Texas | 1995 International School of Geneva – High School Diploma | Geneva, Switzerland | 1988 Certifications & Military Training • Advanced Sensitive Site Exploitation • S.E.R.E. (Survival, Escape, Resistance & Evasion) • Combat Life Saver / First Responder • Special Forces Qualification Course • Pathfinder, Ranger School, Master Parachutist • Maneuver Captains Career Course Security Clearance & Military Awards Top Secret / USAP Clearance (Unacknowledged Special Access Programs) Decorations: Valorous Unit Award, Purple Heart, Army Commendations, Army Superior Unit Award, Southwest Asia Medals (3 Silver Stars), Army Good Conduct, Sharpshooter, Combat Medical, and more.