OLOLADE VIVIAN OKUBENA
Address: Megida(Anchor University)Bstop, Ayobo, Ipaja, Lagos State.
Telephone: - | Email:-
PROFESSIONAL SUMMARY
Dedicated and detail-oriented Virtual Assistant with 4 years of experience providing remote administrative and
technical support to clients. Skilled in managing schedules, email correspondence, data entry, social media
management, and customer support. Proven ability to deliver high-quality results while maintaining
confidentiality and meeting tight deadlines.
WORK EXPERIENCE
Baobab Partners, New Jersey, USA (Remote)
December 2020 - Present
Virtual Assistant
• Provide comprehensive administrative support to clients across various industries.
• Manage calendars, schedule appointments, and coordinate meetings efficiently.
• Handle email correspondence, ensuring prompt responses and organization.
• Perform data entry, research, and report preparation with accuracy.
• Oversee social media accounts, creating and scheduling content to boost engagement.
Tek Experts
17a Ozumba Mbadiwe Ave Lagos Island, Lagos.
January 2023 – December 2023
Salesforce Administrator / Virtual Assistant
• Managed and maintained Salesforce CRM, including user accounts, profiles, and permission sets.
• Created and customized reports and dashboards to track key performance metrics for clients.
• Streamlined workflows and automation using Salesforce Flows and Process Builder to improve
efficiency.
• Provided user support and training, ensuring seamless adoption of Salesforce functionalities.
• Conducted data entry, deduplication, and data integrity checks to maintain clean and accurate records.
• Integrated Salesforce with third-party applications for enhanced functionality and reporting.
Key Skills
• Administrative Support: Scheduling, email management, and document preparation.
• Communication: Excellent written and verbal skills.
• Tech Proficiency: Skilled in Office Suite, Google Workspace, Slack.
• CRM Platform: Salesforce, Zoho, HubSpot.
• Time Management: Expertise in prioritizing tasks and meeting deadlines.
• Customer Support: Responding to client inquiries with professionalism.
• Social Media Management: Content scheduling, monitoring, and engagement.
Technical Skills
• CRM platforms: Salesforce, HubSpot, Zoho.
• Productivity tools: Google Workspace, Microsoft Office Suite.
• Communication tools: Zoom, Slack, Microsoft Teams.
• Social media platforms: Facebook, Instagram, LinkedIn, Twitter.
EDUCATION
• Higher National Diploma (HND) | Computer Science
10/2018
The Federal Polytechnic Ado-Ekiti, Ekiti State, Nigeria
• National Diploma (OND) | Computer Science
01/2016
The Federal Polytechnic Ado-Ekiti, Ekiti State, Nigeria
• West African Examination Council (WAEC)
06/2011
Topmost International Comprehensive Secondary School, Lagos, Nigeria.
CERTIFICATION
• Certified CPN Member
• Salesforce Administrator Certification
• Salesforce Platform App Builder
REFEREE
Available on request
Computer Professionals of Nigeria (CPN) | 2019
Salesforce | 2022
Salesforce | 2023
