Loksmi Camille Topacio

LOKSMI CAMILLE IYAYA EXECUTIVE ASSISTANT | RECRUITER | OPERATIONS MANAGER PROFESSIONAL SUMMARY Strategic and results-driven professional with more than 10 years of combined experience in executive support, full-cycle recruitment, customer service, and operations management. Proven track record of streamlining business processes, improving team productivity, supporting C-level executives, and delivering high-quality talent solutions for international clients. Recognized for strong organizational leadership, structured systems implementation, and the ability to manage multiple priorities in fast-paced remote environments. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive Calendar & Inbox Management Full-Cycle Recruitment & Talent Acquisition Operations & Workflow Optimization SOP Development & Process Documentation Project Coordination & Deadline Management Client & Stakeholder Communication Team Leadership & Performance Tracking Data Reporting & Administrative Oversight PROFESSIONAL EXPERIENCE Operations Manager & Executive Assistant — Skygold Consulting Group | Nov 2022 – Nov 2025 ●​ Oversaw daily business operations, improving workflow efficiency and internal coordination across departments. ●​ Managed executive calendars, strategic meetings, reports, and confidential communications for leadership. ●​ Led recruitment, onboarding, and performance monitoring initiatives to strengthen team productivity. ●​ Developed structured SOPs and documentation systems to reduce operational bottlenecks and improve consistency. Recruiter — OnPoint Virtual Partners | Mar 2024 – Nov 2025 ●​ Managed full-cycle recruitment for international clients across administrative, technical, and support roles. ●​ Sourced, screened, and interviewed qualified candidates using structured evaluation methods. ●​ Improved candidate-client alignment through strategic matching and competency-based assessments. ●​ Maintained consistent communication with clients, ensuring efficient hiring timelines and strong placements. Customer Service Representative — Alorica | Sep 2021 – Sep 2022 ●​ Handled high-volume customer inquiries via chat, email, and outbound calls while maintaining service quality. ●​ Resolved billing, order, and account concerns through structured problem-solving approaches. ●​ Ensured accurate documentation and compliance with company service standards. Executive Assistant — The Blessed Word International Church | Jul 2011 – Aug 2016 ●​ Managed leadership schedules, weekly operations, and administrative coordination. ●​ Prepared official correspondence and handled confidential documentation. ●​ Supported organizational planning and internal communication initiatives. EDUCATION Bachelor of Science in Information Technology​ Cavite State University | 2010 – 2014