Lokesh Kumar

CURRICULUM VITAE “ The future belongs to those who believe in the beauty of their dreams.” - Eleanor Roosevolt V. LOKESH KUMAR REDDY # 519, 10th main, BHCS Layout, Uttarahalli, Bangalore-61 Mobile no: - Email:-,-_____________________________________________________________________________________________ Career Objective: To obtain a challenging and rewarding position in an industry which will utilize my experience and knowledge of my studies developed and at work. I want to add credibility and value to my chosen organisation and profession and to achieve optimum quality performance by utilising skills in a highly competitive environment and ready to accept more responsibility. Key Strengths: - More than 6 years’ experience in customer service - Excellent communication skills (Written and Spoken) - Self initiative to accomplish task and exceed goals. - Excellent eye for detail, team player and positive attitude in life. - Ability to work under pressure from work and peers. - Proficient in Microsoft windows, web browsing - Strong numeracy and analytical skills acquired from my business degree and enhanced through daily tasks that assist strategic campaigning and pricing decisions - Acquired innovative and creative skills through strategic projects such as price increase events etc and at university - Computer competencies Strong system analysis, design as well as project management and database management skills. Strong Reporting skills Operational Systems: Microsoft Windows (95- 7), Apple iOS Microsoft Office 2007, 2013: Word, Excel, Power Point, Outlook Strong internet research skills, data processing, report generation. - Communication and Customer Service Experience Developed excellent documentation skills at university level and at work to ensure it is easier for everyone to understand my work. Developed excellent written and verbal communication skills during study and work. Prepared presentations in English and presented regularly to groups of 25 students at university. - Teamwork skills Worked as a team to ensure we are getting the correct statistics for reporting. Ability to problem solving or trouble shoot issue using basic analytical techniques. Analysing the data before sending out reports to the customers. Performed as leader at times and have worked as part of many teams to achieve collective goals of the group at work and in study. Took an active part in group projects for various papers at university. Helped my team members at work in tracing the problem when the database fails to generate the report. - Organisational skills Maintained a reasonable grade average at university, while working part time and doing voluntary work. - Additional achievements Co-ordinated with the campaign team and channel development to create and launch a reporting process for various campaigns Fostered through syndicate groups at University level, team environment at work and extra curricular activities Volunteered for Amnesty International Human Rights Campaign 2010 Volunteered for Wildlife Victoria in the Pet Animal Expo and Sustainable Living Environment 2010 Career History: Aug 2011 Founder - till dateworking ANTS, Inc. Bangalore Key Responsibilities: Salesforce CRM development and maintenance, data processing services, calendar management, website hosting, development and maintenance, Cloud application maintenance, Virtual assistance, Internet & market research, Digital/Online Marketing. Working ANTS, Inc. is a virtual & executive assistance company formed in 2011 and serving the clients all over the world. We provide end-to-end solutions to businesses ranging from individuals to top level management. Key attributes acquired: Communicative, Availability, Trustworthy, Reliable quality, Accountability, On-time delivery June 2012 Operations Manager -July 2013 Arishtaa Software Inc, Bangalore Key Responsibilities: Marketing, Planning and developing business strategies, Monthly audit, Team development, Improve efficiency, Controlling Resources, Identify new potential areas for developing business, Market Research on Industry & Competitors, Development of individual program budgets, Oversee overall financial management, planning, systems and controls. Key attributes acquired: Attention to detail, meet deadlines, thorough reconciliations, process-improvement driven, demonstrated risk management in pricing and settlements Identify sources of errors and implement fixes (internally and with 3rd party custodians) Able to supervise and work within a small cohesive team, overseeing work produced by colleagues and assist where required Zero-error tolerance and data integrity May 2010 Centre Manager - May 2012 Quickstep English Centre, Bangalore Key Responsibilities: Counseling students, training, Marketing, Planning and developing business strategies, Monthly audit, Team development, Market research, Competitor analysis, maintaining the centre’s profit on a monthly basis, Business development, Content development, Soft skills, English & IELTS training etc. Nov 2008Delicatessen Assistant - April 2010Woolworths, South Melbourne Key Responsibilities: Customer service, Stock filling, Stock Management, Team management, Maintaining store hygiene condition, Store closing etc. July 2008Tele Sales Representative - Nov 2008Tele Synergy Pty. Ltd, South Melbourne Key Responsibilities: Outbound calling, Sales, Data entry, Objection handling, Resolving customer queries. Analyse daily, weekly and monthly sales results to determine trends and apply sales modelling to improve campaign results Conduct detailed competitor intelligence analysis and provide input to strategic marketing groups Source relevant information from Marketing databases and link it to current sales, and provide accurate and timely recommendations to campaign managers Resolve disparity between channel invoices and actual data in internal database to prevent revenue leakage Participate in strategic planning processes which generate campaign ideas and provide post campaign analysis Assist Forecasting Manager with resource planning and budgets Source competitor Intelligence and perform churn analysis Jan 2009 Tourism Ambassador (Volunteer) - May 2010 City of Melbourne, Tourism Department Key Responsibilities: Organize and conduct campaigns for international tourists and students making Melbourne great for people to live in and visit achieving the creative potential of the city  protecting and strengthening the city's economic prosperity making Melbourne a recognised knowledge city that supports innovation and technology  demonstrating leadership in ecological sustainability  working vigorously for a connected city which is safe and supports the efficient movement of people and freight  Leading by example and managing resources well. Academic History: 2008 - 2010: Diploma of Community Welfare Work Cambridge International College, Melbourne -:Bachelor of Science – Biotechnology Bangalore University, India -:Intermediate (year 12) Vikas Junior College, India Hobbies and Interests: Reading (Fiction, Thrillers) Sports- Cricket, Footy Traveling, Trekking and Cooking “When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, “I used everything you gave me.” - Erma Bombeck”