LOISE OKORO
Virtual Assistant
Professional Summary
My Contact--
Abuja, Nigeria
https://www.linkedin.com/in/loi
se-okoro-9391b3130
Hard Skill
Research
Email and Calendar management
Training and Presentation
Data mining, entry, analysis and
reporting
Appointment Scheduling Customer
support
Community Management
Project Management
Travel Support
Graphic design and Excel skills
Soft Skill
Detail oriented and fast
learning skills
Organizational skills
Strong growth mindset
Confidentiality skills
Decision making and Problem
Solving
Excellent Communication
Multi-tasking skills
Adaptability
Time management
Education Background
ALX Africa
Certificate Course, Virtual Assistant
Completed in August 2022
School of management and
Information Science (Diploma in
information technology) (2017)
Modibbo Adama University of
Technology, Yola
Animal Science and Range
Management
Completed in 2016
Dedicated and detail-oriented Virtual Assistant with
exceptional organizational skills and 3 years of
experience. I am a fast learner with strong growth
mindset and an excellent communication and
interpersonal skills. I have Special interest in making
work easier for my clients and achieving set goal and
objectives. Also, has the ability to maintain integrity,
confidentiality, proficiency and efficiency.
Professional Experience
VA Squad Lead | Aug. 2022 - Sept. 2022| ALX Africa
Key responsibilities:
Demomstrated the ability to manage multiple tasks while
remaining adaptable and flexible.
Participated in VA training to enhance my job skills and
knowledge.
Assist ALX in creating and sustaining a vibrant, content
community that fosters the professional growth of all VA
participants.
Closely collaborated with the operations team in three crucial
areas—squad moderating, engagement, and program support,
which included answering inquiries and preparing weekly FAQs.
Virtual Assistant | June 2020- June 2023 | BigRose
Key responsibilities:
Managed emails and calendars for two executives
Prepare and edit documents, presentations, and reports
Conducted research on industry trends and competitors
Carried out data entry using excel.
Planned and coordinated events and meetings
Prepared presentations and created designs for executives when
needed.
Managed customer inquiries and concerns via phone and email
Scheduled appointments and coordinated travel arrangements
Created and managed databases for client information
Provided general administrative support to the team
Customer Support Expert| Logitech USA | May 2018 - June 2020
Key Responsibilities
·Responded to customer inquiries via phone call, live chat, email,
and in-person interactions
·Resolved customer complaints in a timely and satisfactory manner
·Maintained accurate and detailed customer records in the
company's CRM software
·Provided product and service information to customers
·Collaborated with other departments to ensure timely resolution of
customer issues.
