LOIS UZOMA
VIRTUAL ASSISTANT-https://www.linkedin.com/in/loisuzoma
SUMMARY
Resourceful and detail-oriented Virtual Assistant and Airbnb Co-host with over 3 years of experience
supporting entrepreneurs, professionals, and growing businesses. Skilled in social media management,
administrative support, customer service, and remote team collaboration, with recent training in shortterm rental (STR) management and hands-on experience in IT support and troubleshooting. Adept at
managing tasks efficiently, adapting quickly to new tools, and delivering thoughtful service.
WORK EXPERIENCE
Airbnb Co-host & Short-Term Rental Support
April 2025 - Present
Delivering comprehensive remote support to Airbnb hosts by managing guest
communications, coordinating bookings, and ensuring calendar accuracy to maximize
occupancy.
Enhancing listing performance through optimization strategies that improve visibility and
guest engagement.
Facilitating smooth guest experiences by overseeing check-in/check-out processes and
promptly resolving guest inquiries.
Leveraging Virtual Assistant expertise to provide reliable, detail-oriented operational
support tailored to the unique needs of short-term rental hosts.
Actively expanding skills through specialized training in short-term rental management,
staying up-to-date with industry best practices.
Nov 2023 - Dec 2024
Customer Support /Social Media Manager, Nanyaluxe Lingerie
Delivered responsive support via phone, email, and chat, consistently maintaining a 95%
customer satisfaction rate and reducing resolution time by 30% through streamlined ticketing
systems (Zendesk, Zoho Desk, Helpscout).
Managed and grew social media presence (Instagram & Facebook), creating branded content,
coordinating post schedules, and crafting captions aligned with the brand’s tone.
Developed and implemented monthly analytics reports, engagement plans, and growth
strategies that improved follower interaction and brand visibility.
Collaborated cross-functionally to resolve customer concerns and strengthen community
engagement through timely, personalized responses and support.
Customer Service Representative, Divine Crown Nig. Ltd.
July 2021 - Sept 2023
Delivered technical and customer support to customers via phone, email, and live chat,
maintaining a 95% satisfaction rate.
Efficiently identified customer needs through active listening and questioning techniques.
Reduced average resolution time by 30% by optimizing ticketing workflows in Zendesk, Zoho
Desk, and Helpscout.
Collaborated closely with other departments on issue resolution within established service level
agreements.
Compiled detailed reports on all customer interactions using CRM software tools such as
Salesforce and Zendesk.
Virtual Assistant, Freelance
Feb 2020 - June 2021
Provided exceptional administrative support to 4+ clients, including email management,
calendar organization, and data entry, resulting in a 99% client satisfaction rate.
Maintained accurate and up-to-date records, ensuring confidentiality and discretion when
handling sensitive information.
Demonstrated strong organizational and time management skills, prioritizing tasks and
meeting deadlines in a remote work environment.
Leveraged digital tools and software to streamline tasks, improve efficiency, and enhance
productivity.
Scheduled and confirmed appointments for clients, customers, and supervisors.
EDUCATION
Bachelor of Science in Animal science
Sep 2014 - Sep 2019
Imo State University, Owerri.
TRAININGS / CERTIFICATIONS
Airbnb Co-Host & Virtual Assistant Training - Short-Term Rentals Academy
March 2025
Comprehensive training focused on the operational and guest experience aspects of short-term
rental management. Covered core skills such as remote guest communication, booking
coordination, calendar management, check-in/check-out support, listing optimization, and review
management. Gained hands-on knowledge in using Airbnb and third-party tools to ensure smooth,
high-quality hosting operations for property owners.
ALX Virtual Assistant Program, ALX Africa.
July - Sep 2022
Completed a rigorous 12-week training covering remote administrative support, email
management, calendar scheduling, client communication, digital tools (Google Workspace, Trello,
Canva), and professionalism in virtual workspaces.
Customer Service Excellence Training, Divine Crown Nig. Ltd.
Oct 2022
Completed Hands-on customer service training with a focus on complaint resolution, phone and
email etiquette, CRM software (Zoho Desk), and building customer loyalty through empathetic
communication.
SKILLS
Customer Service | Communication | Conflict Resolution | Problem-Solving | Time Management
| Adaptability | Cross-cultural Sensitivity | Social Media Management
Technical Skills: CRM software (Zendesk, Zoho Desk), Helpdesk software (Helpscout),
Microsoft Office Suite, Google Workspace, Canva, Meta Business Suite.
