Lois Grace Roque
Professional Customer Service
I am a Professional Customer Service by experience and at heart. It is my turf and my passion!
I have been an Online Freelancer for 5 years (and counting) and it is the best decision I have ever done in my
career! I am able to provide services to clients who needs hard-core Customer Service and Admin Support
rolled into one.
Below are some of my core skills that I acquired (but not limited to) through the years
* Strong English Skills (Spoken and Written)
* Phone etiquette
* Email handling
* Live Chat support
* Billing, payments and disputes
* Order taking and order processing
* Customer satisfaction and retention
* Inbound sales/ upselling
Contact
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Education
Our Lady of Fatima University
Graduated October 2006
Bachelor of Science in Nursing
I studied Nursing because my mom wanted me to become a nurse. I also have passed the Nursing
Licensure Exam in 2007.
Employment History
Partsmarket
April 2016 - Present
Customer Service Representative
As an online freelancer, I am working as a Customer Service Representative for a Company that sells
used, reman and aftermarket automotive parts that is based in California.
Snappr
December 2016 - March 2018
Customer Service Representative
As an online freelancer, I have provided Customer Service and Admin Support for this Photography
Company based in Australia.
My main role is to provide needs for their customer and also work as a dispatcher for all required jobs with
corresponding photographers. It was a very successful account and the company decided to build a call
center here in the Philippines. They have offered a position for me in the office but I declined since I enjoy
working from the comfort of my home.
Hotelspace
March 2015 - November 2016
Sales Support
As an online freelancer, I have worked for a company that owns a couple of hotels and budget
accommodation in Sydney. I was their Sales Support handling sales for large travel groups. As a reward for
a good selling season (summer in Australia from December to February), the company owner invited me to
visit Australia so I can also see their properties in person and to be able to sell it more effectively.
Black Art Depot
June 2017 - February 2018
E-commerce Customer Support
As an online freelancer, I have handled phone and email support for an e-commerce business that's
focused in selling Black Art-- such as paintings, figurines and other memorabilia and RTW's.
Professional Skills
Phone Support:
Customer Service:
Email Handling:
Administrative Support:
Order Processing:
Inbound Sales and Marketing:
Languages
English:
Filipino: