Lois Oseodion

LOIS OSEODION Phone:- Email:-Address: FCT, Abuja, Nigeria. Postal Code: 900104 Customer Service Representative. PROFESSIONAL SUMMARY: Experienced Customer Support specialist with 5 years of dedicated service, prioritizing customer satisfaction and fostering strong relationships. Keen about understanding customer’s needs, promptly addressing inquiries, resolving issues, and ensuring customer contentment across various sectors with a friendly approach. Committed to upholding your company’s values and contributing to ongoing service enhancements. Seeking opportunities to utilize my expertise and enthusiasm for customer service to drive positive outcomes and elevate your organization’s performance to make your customer experience exceptional. SKILLS: ● ● ● ● ● ● ● ● ● ● Customer service Active/careful listener Empathy Effective Communication Teamwork and collaboration Patience Detail-oriented Conflict resolution Proficient in Google Suite Virtual Assistance ● ● ● ● ● ● ● ● ● ● Chat/Email support Knowledge of CRM tools Complaint resolution Data Entry Administrative Support Time Management Ticket tracking Creative problem solving Troubleshooting Writing Skills WORK EXPERIENCES: 08/2024-11/2024: Elitetechsales (Remote) Customer Support Specialist Job descriptions: ● ● ● ● Solved problems, answered questions, and ensured satisfaction through email, chat, and phone. Problem-solving: Quickly fixed customer issues and complaints, keeping them happy. Worked with different departments to find solutions for complex problems, ensuring things got done quickly. Product expert: Learned everything about the company's product to give the best possible advice and support. Assisted SaaS customers with onboarding processes, product demonstrations, and feature inquiries. 04/2021-12/2023: Finals Group of companies Customer Service Representative Job descriptions: ● Customer Service: Friendly assisted customers, answered inquiries, and provided information about products and services. ● ● ● ● It has reduced customer wait times by 20% by streamlining troubleshooting processes. We achieved a 98% customer satisfaction rating by going the extra mile to resolve issues. Hotline Counselor: Listened to and addressed client concerns compassionately and efficiently, de-escalating situations and providing resources. Marketing Support: Assisted with marketing efforts, created promotional materials, updated the shop's website, and social media profiles, and participated in marketing campaigns. 08/2019-03/2021: Raberto Schools Customer Service Agent. Job descriptions: ● ● ● ● ● Greeted visitors, parents, and students: Provided a warm and welcoming first impression, answered questions about the school, and directed them to the appropriate person or department. Answered phone calls and emails: Responded to inquiries about school policies, events, schedules, absences, and other information. Processed paperwork: Receive and distribute forms, applications, and other documents. Maintained the front desk area: Ensure it is clean, organized, and well-stocked with necessary supplies. Scheduled appointments: Coordinate meetings with teachers, administrators, and other staff. EDUCATION: ● Home Economic Education (Second Class Upper Division); 2015 ● Senior Secondary School Examination Certificate (SSCE); 2009 ● First School Leaving Certificate (FSLC); 2003 CERTIFICATIONS ● ● ● ● ● Customer Relationship Management(Coursera)2024 Customer Service Fundamentals (Coursera)2024. Technical Support Fundamentals; (Coursera) 2023 Google Workspace mail management; (Coursera) 2023 Drec Vocational Academy; computer Appreciation. 2021. LANGUAGE: English language Tools and Software ● ● ● ● Hubspot CRM Zendesk CRM Salesforce CRM Intercom ● ● ● ● Trello Slack Zoho Freshdesk