RODRIGUEZ, LOIS GERARD
Corporate Operations
Muntinlupa City, Philippines-
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Professional Experience
Solutions4Ecommerce – Sept 2015 – Present
Chief Operating Officer
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Oversee daily operations across all departments
Develop and execute operational strategies that support process stability and
client satisfaction
Collaborate with the CEO to set short and long-term goals and strategies
Implement systems, processes and policies that supports scalability and
productivity
Ensure compliance on both external and internal processes
Lead, Mentor and develop team leaders and members to build a highperforming team
Succession Planning for business continuity
Key Achievements & Milestones
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Developed and implemented comprehensive Standard Operating Procedures
(SOPs) from the ground up, ensuring successful adoption and consistent
execution across the organization.
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Created a strong company culture that lead to process mastery and business
development and growth
Xerox Corporation - Apr 2012 – Jul 2015
Operations Supervisor
• Spearhead monthly performance evaluation and discuss with the team members for
feedback and improvement
• Complete call quality audits for feedback and improvement
• Participate and discuss monthly performance reviews
• Oversee daily operations
• Create personal development plans for the associates to ensure success and growth
Summary
Practice Leadership
Dynamic and results-driven operations
leader with over 14 years of
progressive experience in managing
and scaling business operations across
diverse industries. Proven track record
of driving operational excellence,
leading cross-functional teams, and
implementing strategic initiatives that
enhance efficiency, and customer
satisfaction.
Knowledge Areas & Skills
Financial Advisory
Mergers & Acquisitions
Portfolio Management
Strategic Thinking
Capital Raising
Debt Restructuring
Financial analysis
Financial modeling and valuation
within the organization
• Attend to Escalation calls
Convergys
Education University of the
Philippines – Diliman
Sep 2009 – Oct 2010
Sep 2011 – Mar 2012
Customer Service Representative
Philippines Paramedical and
Technical School Apr 2009
• Handling incoming request from customers by phone and manage their inquiries,
process orders and attend to other requests
• Document and inform Supervisor regarding the trends in internal and external
customer calls
Teletech – Feb 2011 – Jul 2011
Technical Specialist
• Provide client support and technical issue resolution via E-Mail, phone and other
electronic medium.
• Obtain general understanding of OS and application operations related to company
offered services
• Identify and correct or advise on operational issue in client computer systems.
• Perform after service sales for company products that will be beneficial to the
customer
De La Salle University Mar 2007
