Lois Chizoba Chikaire Ofoego

Lois Chizoba Chikaire-Ofoego Email address. Phone number . LinkedIn Profile- - linkedin.com/in/lois-ofoego-75b058243 EDUCATION Bachelor of Science (Accountancy) Chukwuemeka Odimegwu Ojukwu University Igbariam, Anambra, Nigeria, July 2017 Diploma in Accountancy Federal Polytechnic Nekede, Owerri, Imo State, Nigeria 2012, Ordinary national Diploma in Accountancy Abia State Polytechnic Aba 2009, TRAINING & CERTIFICATIONS CPD Accreditation Certification: Life Support Florence Academy - UK Online Application Completed professional development in life support. May 2022 CPD Certification: Mental Capacity Act Florence Academy - UK Online Application Completed professional developments in Mental Capacity May 2022 Service Quality Institute Access Bank plc Completed a training on FEELINGS July 2014 EXPEREINCE Internal Auditor / compliance officer Team Lead – Sure Anchor Microfinance Bank Plc Nov 2021 Evaluate internal control and make recommendation on how to improve Identify shortfalls or gaps in processes. Promote ethics and help identify improper conducts. Assure safeguard. Investigate fraud. Ensure that the bank is complying with relevant laws and statutes Assess the bank’s risks and efficacy of its risk management efforts Objectively assess the bank’s IT and/or business process Communicate the findings and recommendations. Customer Service Representative – Access Bank Nig Plc September 2012 – Nov 2021 – Answering questions about the bank’s products and service. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Delivering information about the bank’s offerings. Providing proactive customer outreach. Handling customer complaints. Collecting and analyzing customer feedback Responding to customer reviews. Developing and documenting knowledge into helpful content Tracking customer service KPIs and metrics Sales Manager- Makason Ventures Umuele Amazano Branch- Sales planning Sales policies Marketing Research Financing sales Bank Reconciliations Physical distribution Cashier- Otele Ventures Alaba International Mkt Sept 2005-Dec 2005 Manage transactions with customers using cash registers  Scan goods and ensure pricing is accurate  Collect payments whether in cash or credit  Issue receipts, refunds, change or tickets  Cross-sell products and introduce new ones  Resolve customer complaints guide them and provide relevant information  Greet customers when entering or leaving the store  Maintain clean and tidy checkout areas  Track transactions on balance sheets and report any discrepancies  Bag, box or gift-wrap packages  Handle merchandise returns and exchanges OTHER SKILL SETS Experience with invoice processing, Microsoft excel skill, Data Entry, Recording and filing of cash transactions, Preparing stock invoices, Preparing sales invoice and credit note, Bookkeeping, Problem solving abilities, Persuasive attitude, Customer management procedures knowledge, Empathy, Adaptability, Self control, Taking responsibility, Time management and above all Patience.