Logan Whitsitt

Logan Whitsitt, MBA Presque Isle, ME 04769 |-| - Senior IT Program Manager with 15+ years spearheading transformative healthcare and pharmaceutical initiatives at global organizations like Thermo Fisher Scientific and PRA Health Sciences. Expertise in managing diverse project portfolios, including oversight of hundreds of Drug Product Development projects and seven key commercial drug sampling programs, leveraging Agile and Waterfall methodologies for effective execution. Adept at financial oversight, C-level stakeholder engagement, and driving innovation in global healthcare solutions. MBA in Healthcare Management. Professional Experience Thermo Fisher Scientific – Remote through NTT Data IT Program Manager 2024 to 2025 Oversaw a diverse portfolio of IT projects, ensuring cohesive program direction and alignment with strategic organizational goals. Managed trials with top pharmaceutical companies (AbbVie, Janssen, Novo Nordisk), ensuring regulatory alignment and supporting market access decisions. Enhanced program performance through continuous monitoring, detailed reporting, and proactive stakeholder engagement. Fostered cross-departmental collaboration to achieve program milestones and deliverables. Expertly managed a portfolio of 160 key projects across PSG and DPD divisions, driving significant advancements and strategic initiatives. Successfully led seven commercial drug sampling projects, achieving all project goals and milestones. PRA Health Sciences (ICON plc) - Remote Project Manager – April 2021 to May 2024 Managing tier 2 and 3 production queries on the ICON Mobile Health Platform with its integrated systems and vendors, resulting in a 23% increase in time to resolve issues (reduced average resolution time by 18 hrs.) Successfully managing 11 clinical studies, including a $46M clinical trial for the FDA; led to a $10M increase in revenue from 2022. Received “Outstanding Performer” review ratings on every year of service at ICON (highest rated Project Manager on the team). Leading teams of 9-12 to successfully prepare, deploy, and support the launch of ICON's new Clinical Trial Tokenization Platform and Zendesk Administrators Team. Host, execute, and deliver training sessions on TMF documentation, Veeva Vault, study metrics, medical document writing, change orders, software releases, translations, integrations, and migrations, and GDPR / FDA Audit preparation. Marsh & McLennan Agency – Laguna Hills, CA Employee Health & Benefits Technology Coordinator – Nov 2018 to Oct 2020 Proficient in complex data manipulation and analytics. Able to turn large, complicated data sets into tangible insights and actionable results (reduced time to process data by 62%, generating $154K in savings annually). Efficiently managed a portfolio of requests related to HR and Benefits technology systems, leading to 35% decrease in backlog. Provided technical expertise to HR Professionals during and outside of Open Enrolment, including training on and use of new HRIS systems and developing recruitment strategies (increased Hiring Manager satisfaction scores by 29%) Completed over 75 complex Open Enrolment excel projects for companies' employee benefits, using MS Excel and sent via secure SFTP files (causing a reduction in errors by 71%). Change Healthcare – Santa Ana, CA Project Manager and Implementation Administrator – Jun 2016 to May 2018 Led the migration of all clientele from an original proprietary software system to a completely new proprietary system, retaining 98.9% of existing clients and adding 28 new clients. As a subject matter expert on the implementation, project management, and migration processes, hosted live training webinars that provided detailed, step-by-step instructions to solve customer issues and increase the adoption of the new platform and technologies (reduced client turnover by 16%). Analyzed and uncompressed CSV files, EDI code, and client SFTP connections to identify and resolve issues leading to faster turnaround times on claims submissions (reduced turnaround time by 7.5 days). Education Masters in business administration with specialization in healthcare management American Intercontinental University - Hoffman Estates, IL March 2011 to February 2013 Bachelors in business administration and healthcare management American Intercontinental University - Hoffman Estates, IL February 2010 to April 2011 Awards American Red Cross | Presque Isle, ME | 2024 Presidents Volunteer Service Award - Silver American Red Cross | Presque Isle, ME | 2023 Presidents Volunteer Service Award – Bronze American Red Cross | Presque Isle, ME | 2022 Presidents Volunteer Service Award - Gold State of Maine | Augusta, ME | 2022 The Governor’s Honor Roll Award Volunteer Experience American Red Cross | Presque Isle, ME | 2021 – Present Regional Application Support (RAST) Team Leader Lead and mentor a 5-member team of software subject matter experts, ensuring robust application support across multiple platforms for regional operations. American Red Cross | Presque Isle, ME | 2021 – Present Disaster First Responder Deployed nationwide to disaster-stricken areas under austere conditions to conduct critical damage assessments and provide direct aid, resources, and support to affected individuals and families. Certifications & Professional Development   Strategic Project Management – Skillsoft Design and Conduct of Clinical Trials – Johns Hopkins University Clinical Trials Management and Advanced Operations – Johns Hopkins University Microsoft Program Management – Microsoft AI Infrastructure and Operations Fundamentals – Nvidia Clinical Trials: Good Clinical Practice – Novartis AI for Project Managers and Scrum Masters – Coursera Infectious Disease Transmission Models for Decision-Makers – Johns Hopkins University Bloodborne Pathogens – American Red Cross   Tools & Technologies   Project & Portfolio Management (PPM): Jira, Confluence, Microsoft Project, Microsoft Project, Microsoft Planner, Smartsheet, Asana, Wrike, Monday.com, Clarity PPM, Planview. Collaboration & Communication: Microsoft Teams, Slack, SharePoint, Microsoft Loop, Zoom, Webex. CRM & Customer Data Platforms: Salesforce, Veeva Suite (e.g., Veeva CRM, Veeva Vault, Veeva CDMS. CI/CD & DevOps: Jenkins, Docker  Data Analysis & Business Intelligence (BI): Microsoft Excel (Advanced: Pivot Tables, Power Query, VBA), Microsoft Power BI. Enterprise Resource Planning (ERP): SAP Document Management & Regulated Content: SharePoint, Veeva Vault, Documentum, OpenText. Office Productivity & Diagramming: Microsoft Office Suite (Word, PowerPoint, Outlook, Visio, Excel), Lucidchart, Miro. IT Service Management (ITSM): ServiceNow, Jira Service Management.