LOER CATACUTAN
Manila, Philippines | linkedin.com
Versatile and results-oriented Virtual Assistant with 4 years of experience handling diverse
administrative and sales-related tasks, along with an extensive background in business development,
customer service, and client support across various industries. Tech-savvy and dependable, with a
proven track record in contracting and onboarding healthcare facilities, managing property appraisals,
and addressing financial concerns. Skilled in client relations, recruitment, project coordination, and
CRM management. Known for strong communication, organizational, and problem-solving skills, and
the ability to thrive both independently and in collaborative team environments.
SKILLS
🧠 Core Administrative Skills
● Email & Calendar
Management
● Data Entry & File
Organization
● Appointment Scheduling
● Internet Research
● Document Preparation
💬 Communication Skills
● Excellent Written and Verbal
English
● Customer Support (Chat,
Email, Phone)
● Cold Calling / Lead
Follow-Up
● Professional Tone and
Responsiveness
📊 Technical Skills
🧩 Soft Skills
CRM Tools (e.g., HubSpot,
Salesforce, Podio)
Time Management &
Prioritization
Google Workspace (Docs,
Sheets, Drive, Calendar)
Attention to Detail
Microsoft Office Suite
(Word, Excel, Outlook)
Project Management Tools
(Asana, Trello, Monday.com)
Social Media Management
(Facebook, IG, LinkedIn,
Canva)
Basic Graphic Design &
Video Editing (Canva,
CapCut)
Problem-Solving & Critical
Thinking
Adaptability & Willingness to
Learn
Reliability and
Accountability
Confidentiality & Discretion
PROFESSIONAL EXPERIENCE
Customer Service Representative (Part-time) | Liveops
Nov 2024 - Jan 2025
● Handled customer inquiries, answered questions, and resolved problems promptly.
● Accurately tracked customer orders, identified, and resolved any issues during order
fulfillment.
Breezeway Assist| Breezeway Inc.
May 2024 - May 2025
● Responded to a large number of calls related to product and service inquiries.
● Handled all direct support issues in a timely, professional, and courteous manner.
Business Development Manager| GLC Group
Mar 2023 - May 2024
● Contracted healthcare facilities to support staffing needs.
● Onboarded healthcare facilities for prospecting and healthcare staff.
● Managed client relations and sales development efforts.
Sales consultant|Recruiter|AR & Collections| Presto Staffing
Aug 2022 - Feb 2023
● Recruited healthcare staff to meet client needs.
● Processed invoices and liaised with accounts payable departments.
● Managed healthcare facility contracts for staffing services.
Appraisal Coordinator(Part-time) | True Footage
Jan 2022 - Jul 2023
● Assisted property appraisers with scheduling and email management.
● Logged appraisal orders and coordinated daily tasks.
Account Manager | TaskUs Lizardbear
Jun 2021 - Dec 2021
Jan 2021 - May 2021
● Provided customer support for online bank accounts.
● Addressed financial concerns and service inquiries.
Inside Sales Agent - Project Manager | Callstar
● Set appointments with real estate clients and managed lead generation
● Conducted calibration meetings and supported internal sales teams
Sales Associate - Project Trainer | Convergys-Concentrix
Feb 2016 - Dec 2020
● Assisted with billing inquiries and provided customer service support.
● Trained new agents on products and services.
Account Associate| VXI Global Solutions
Oct 2014 - Feb 2016
Oct 2011 - Sep 2014
● Handled technical and billing concerns for customers
Customer Service Specialist| IBM-Concentrix
● Assist customers with their PPI complaints, log complaints via email, and collect the amount
due for their loans, mortgages, and credit cards for the Lloyds Banking Group.
EDUCATIONAL HISTORY
Bachelor of Science in Nursing
University of Cebu • Cebu City
Mar 2007 - Oct 2011
