Lloyd Villegas

L V LLOYD G. VILLEGAS #4 Caltex Rd. Salvacion Purok Rosal Brgy. Looc, Lapu-Lapu City, Philippines -,- PROFESSIONAL SUMMARY Deliver consistent and professional work for every assignment. Offer 15+ years in IT industry environments and top-notch abilities in automation and server management. Reliable as Ansible Tech Lead with a solid background producing automation scripts such as server configurations, network, and cloud infrastructure automation as well. SKILLS Infrastructure Automation Infrastructure as a code (IaC) Ansible/Terraform /PowerShell/Bash Microsoft Azure Cloud Linux RHEL/Ubuntu/Suse VMWare Widows Active Directory Windows Server Exchange 2007/2013/2016 2008r2/2012r2/2016 CERTIFICATION Microsoft Azure Fundamentals AZ-900 Certification Date: August 25, 2020 ITIL V3 Foundation Certification Date: November 4, 2014 EXPERIENCE Application Development Team Lead Accenture Inc. | Cebu, Philippines Ansible Tech Lead Roles and Responsibility: Automation design and estimate development Code review and functional testing Manage developers task and modules Presentation and demo to clients Provides technical assistance to developers in Ansible implementation Assessment of technical and infrastructure automation flow Microsoft Concierge O365 Escalation Engineer: Provide support to the SME team in technical reviews for O365 Liaison between support agents and Microsoft backend engineers February 2018 - Current Answers question related to O365 services Microsoft Concierge O365 SME Team Lead: Manage the day to day operation of O365 SME's Perform coaching to SME's Provide technical assistance to O365 SME's Report to leadership on a weekly basis Level 3 Infrastructure Support Engineer May 2017 Amihan Global Strategies | Cebu, Philippines Level 3 Infrastructure Support Engineer: Our team provide support for any request related to infrastructure services like expanding storage space, server performance tuning and ensuring that all system patches are applied and tested. We also cater escalation from Tier 2 support team and investigate incidents and problems involving any infrastructure related issues. Payload migration from on premise Exchange to Office365 using AD connect to migrate on premise AD objects to Azure Active Directory. Installing and configuring Linux Datto agent to pair with Datto appliance for backup. Knowledge in Azure Cloud scripting Knowledge in Ansible Infra automation Configuration Management (CM) Linux Bash Scripting Powershell Hybrid Cloud Migration & IMP Senior Analyst August 2012 - May 2017 Accenture Inc. | Cebu, Philippines Project IMS (Isetan Mistsukoshi System): As System Administrator and part of Data Center Support, I always make sure to observe process and comply with documented procedure especially in the given change window. By enforcing POR (Post Operational Report) which I used to avoid unnecessary roll backs and escalation. As a sub lead in our team, I always make a point that all of the company and team policies our followed and that all the necessary deadlines are met. And provide team metrics for the management to assess. POC in Problem management process and implementation following the ITIL framework. Monitor successful implementation through problem monitoring and support through change management across all towers namely Windows Team, Unix/Linux team, and Storage team. Additional workload on top of my role: • SharePoint Admin for our project site • Asset Custodian • Change Management Coordinator/Auditor • Problem Management Coordinator/Auditor • Incident Management Quality Auditor Server Operation Support July 2007 - August 2012 People Plus Tech | Makati, Philippines Server Operation Support L1: Responsible for day to day support of AD, L1 tickets. Provide resolution and feedback to the client as needed. Escalate issues to the proper escalation team. Maintain operational procedures and Server configuration. Provide client support and technical issue resolution via E-Mail, OCS, and LMI. Provide daily/weekly knowledge sharing for all the issues that was encountered to better equip the team before our shift starts and to upgrade our Server capability. Be familiar with systems concepts design and standards. Provide technical Expertise in terms of Server usage, functionality, performance, and monitoring. EDUCATION Computer Technician Course (Associate Degree) AMA - Computer Learning Center, Bacoor City, Philippines April 1999