Lloyd Manikad

LLOYD ARVY O. MANIKAD Davao City, Davao del Sur,Philippines | (- |-SUMMARY Dedicated Customer Experience Advisor with 2 years of BPO experience in account management, sales, billing support, escalation handling, scheduling, and technical support. Proven ability to deliver customer satisfaction by efficiently addressing client needs and ensuring service excellence. SKILLS • Billing Systems: Account Reconciliation, Proration Calculations, Collections, and Credit Management. Sales: Retention (Save) Strategies, Consultative Selling, Cross-Selling/Upselling. Soft Skills: High-Stakes De-escalation, Empathetic Communication, Complex Problem Solving. • • PROFESSIONAL EXPERIENCE Customer Experience Advisor- VXI Global Holdings- Comcast September 2024 – April 2026 Account Associate: Assisted customers with account creation, adding or offering services, transferring services to new locations, and managing both residential and bulk accounts. Billing Support: Explained billing concerns clearly, resolved discrepancies, processed service adjustment credits, and promoted transparency by helping customers understand and reduce their bills. Sales Associate: Helped customers lower bills by offering alternative or upgraded services, promoted additional products, and persuaded clients to switch providers for cost savings. Consistently achieved monthly sales KPIs. Escalation Support: Managed issues beyond scope by submitting detailed requests to the back-office team for further assistance and resolution. Technical Support & Scheduling: Guided customers through troubleshooting, sent service signals, and scheduled technician appointments to ensure timely resolution of technical issues. CERTIFICATION TOP 2 Customer Experience Advisor - JANUARY 2026 TOP 5 Customer Experience Advisor - FEBRUARY 2026 TOP GSR Generator - Sales EDUCATION Bachelor of Science in Tourism Management - University Of Mindanao • First-year Undergraduate 2023 - 2024 Senior High School – Crossing Bayabas National High School 2022 - 2023 • Graduated with High Honors CHARACTER REFERENCES Ashley Blaize Palco Sales & Account Associate Chinie Martinet Team Leader Wilma Lejarso Quality Assurance Specialist (- (- (-