Lloyd Dcoutho

OBJECTIVE Lloyd Dcoutho To work at a highly professional & progressive organization, that demands high standards of excellence, commitment and productivity, that will enable to enhance my theoretical skills in to practically feasible elucidations. Skill Highlights Comprehensive problems solving abilities, good communication skills, and ability to deal with people diplomatically, willingness to learn and apply practically team facilitator. Experience Riefax Hi tech Solutions Pvt Ltd. Data entry Agent (21/04/2022 to present ) Contact  Identified, corrected and reported data entry errors.  Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.  Compiled data from source documents prior to data entry.  Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.  Adhered to strict data confidentiality policies to prevent information leakage.  Communicated with co-workers regarding deadlines and project milestones.  Proofread and edited documents to correct errors.  Exceeded quality goals to support team productivity.  Used data input interface to transcribe information from physical source documents into database Address: 18/2117 A, Kadavil house,Valummel,Thoppumady Kochi-682005,Kerala, India Phone: - Email:-Indeed: Indeed.com/Lloyd D’coutho Languages English– A2 Hindi – C2 Malayalam– A1 Hobbies     Writing Watching Movies Photography Exploring TBS India Telematic and Biomedical Services Pvt Ltd India, Bangalore Data Entry Operator/ Bharat Electronics (BEL) Support Team (24/12/2020 to 15/12/2021)  Identified, corrected and reported data entry errors.  Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.  Compiled data from source documents prior to data entry.  Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.  Adhered to strict data confidentiality policies to prevent information leakage.  Communicated with co-workers regarding deadlines and project milestones.  Proofread and edited documents to correct errors.  Exceeded quality goals to support team productivity.  Used data input interface to transcribe information from physical source documents into databases. Vodafone – Idea Private Limited, India-Kochi Data entry operator (27/05/2020 to 15/09/2020)  Identified, corrected and reported data entry errors.  Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.  Compiled data from source documents prior to data entry.  Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.  Adhered to strict data confidentiality policies to prevent information leakage.  Communicated with co-workers regarding deadlines and project milestones.  Proofread and edited documents to correct errors.  Exceeded quality goals to support team productivity.  Used data input interface to transcribe information from physical source documents into database AVIS RENT A CAR MANAMA, BAHRAIN POSITION: RENTAL SALES AGENT (1st Feb 2018 to 15th April 2019)            Greet clients as they arrive at the office and inquire into their purpose of visit Respond to clients’ questions and concerns regarding available vehicles for rent Show clients available vehicles and provide them with insight into the pros and cons of each Accompany clients in test drives and provide further insight into the features and benefits of renting the chosen vehicle Assist clients in deciding which vehicle to rent based on budget limitations and personal preferences Obtain client information such as name and contact say by assisting them in filling out forms Ascertain that all supporting information and documents are available at the time of client registration Provide clients with heads up about rental rules and regulations, including vehicle care and on-time returns policies Follow up on clients to determine if they have received good service and provide them with information on new vehicles added to the rental fleet Check returned vehicles to ensure that no damage has been done to either the exterior of interior of it Create and maintain reports of rental, issuance and return of each vehicle, placing special focus on obvious wear and tear and repair and maintenance requirements UNISAT GENERAL TRADING LTD. AJMAN, UAE POSITION: FLOOR SUPERVISOR (SALES) (4th SEPTEMBER 2014 to 27th OCTOBER 2016)  Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.  Delegated tasks appropriate to individual employees to provide development opportunities.  Addressed employee issues and conflicts to provide input, feedback and coaching.  Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.  Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.  Maintained high merchandising standards by building attractive displays and monitoring inventory levels.  Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.  Managed inventory and stock levels in coordination with purchasing and receiving department.  Organized and updated schedules to optimize coverage for expected customer demands.  Taught junior employees how to meet operational and sales goals with proactive strategies.  Monitored cash drawers in multiple checkout stations to verify adequate AJANTHA REGENCY PALLIMUKKU,Kochin (INDIA) Position: FRONT OFFICE EXECUTIVE ( 2ND JANUARY 2012 – 10TH FEBRUARY 2014)  Handled payment processing and provided customers with receipts and proper bills and change.  Managed customer complaints and rectified issues to complete satisfaction.  Welcomed large volume of guests and improved overall customer service.  Organized resources and staff necessary to handle requirements and maintain strong service levels.  Conducted transactions, confirming patient information and processing according to standard protocol.  Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.  Monitored office inventory to maintain supply levels.  Provided administrative support to co-workers, taking on additional tasks during high-volume periods.  Maintained important files, running reports and delivering updates on occupancy and revenue.  Directed and oversaw office personnel activities.  Created and optimized employee schedules for shift coverage.  Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.  Oversaw CRM updates and backups, report generation and troubleshooting requisition.  Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.  Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.  Kept office equipment functional and supplies well-stocked to promote efficient operations.  Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.  Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.  Handled incoming calls and directed callers to appropriate department or employee.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Oversaw filing systems and scanned documents to manage physical and electronic documents and information.  Directed customer communication to appropriate department personnel.  Answered phone calls by 2 ring and asked appropriate questions to determine which department or staff member could be of service.  Sorted incoming mail and disseminated correspondence to applicable departments.  Composed, proofread and distributed clean and professional business correspondence and internal team communications. THE BEACH ORCHID KOLLAM, KERALA (INDIA) Position: FRONT OFFICE EXECUTIVE (1st DECEMBER 2010 to 30th NOVEMBER 2011)  Handled payment processing and provided customers with receipts and proper bills and change.  Managed customer complaints and rectified issues to complete satisfaction.  Welcomed large volume of guests and improved overall customer service.  Organized resources and staff necessary to handle requirements and maintain strong service levels.  Conducted transactions, confirming patient information and processing according to standard protocol.  Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.  Monitored office inventory to maintain supply levels.  Provided administrative support to co-workers, taking on additional tasks during high-volume periods.  Maintained important files, running reports and delivering updates on occupancy and revenue.  Directed and oversaw office personnel activities.  Created and optimized employee schedules for shift coverage.  Recruited, trained and developed administrative team to support corporate growth and objectives.  Conducted staff performance evaluations to monitor progress and individual skills. Education Bachelor of commerce: Computer Science - 2012 Leads Business School, Kochi- India TRAINING AND COMPUTER SKILLS Attended Training for various computer reservation system for reception OPERA. Operating system : Microsoft Windows 2010/7 Office automation : Microsoft Office 2013/2016