Llolia Bob Manuel

LLOLIA HUTCHINSON BOB-MANUEL - ||- || Canva: https://shorturl.at/Mnjev CAREER SUMMARY Detail-oriented and highly organized executive assistant and program manager with 3+ years of remote experience supporting C-level executives and leading multi-stakeholder projects across diverse sectors. Proven track record in virtual operations, digital communications, and strategic project execution. Adept at handling complex scheduling, building systems for efficiency, managing virtual teams, and delivering program milestones on time. Competencies: Customer service & support Time management Learning & Development Email Management Technical Support &Troubleshooting Database Management Data entry software Strong communication Analytical Skills Customer relationship Friendly & Enthusiastic Demeanor Social Media Management Tools: Asana, Notion, Trello, ClickUp, Canva, Google Workspace, Microsoft 365, Zendesk, Livechat, Slack, Calendly, motion EDUCATION University of Port Harcourt 2023 Master of Science in Health Systems Management University of Debrecen, Hungary 2018 Bachelor of Science in Public Health PROFESSIONAL EXPERIENCE Virtual Assistant – NGOs (Freelance) May 2024 – till date Provided remote administrative support, including inbox and calendar management. Conducted internet research, handled email correspondence, and drafted professional documents. Designed flyers, pitch decks, and social media content for brands and organizations. Tracked project timelines and coordinated team deliverables using Trello and Google Sheets. Developed SOPs and project dashboards in Notion and Asana to streamline internal operations. Created high-level reports and donor-facing decks in Canva and PowerPoint. Program Officer (Remote) September 2022 – March 2024 Idmibok International (NGO) Entered, updated, and verified client data in databases (GIS, NMRS ) and information systems, complying with data integrity standards and data privacy regulations Conducted quality assurance checks manually on data entries, identifying and correcting errors Generated reports and summaries from databases, providing insights and analysis as needed Provided technical support for a wide range of customers using various content management systems. Ensured high levels of customer satisfaction by addressing and resolving technical issues promptly. Collaborated with team members to balance task load and improve overall efficiency. Human Resources Officer October 2020 – August- Health Systems Diagnostics and Correction, Abuja, Nigeria Developed and implemented strategies for the rapid recruitment of ad hoc staff for PEPFAR subcontracted HIV/AIDS projects in 10 LGAS in Rivers State. Represented the HR lead at the state level in investigations resulting in a significant decrease in project implementation malpractices. Facilitated a constructive dialogue and resolution process between ad-hoc staff members and their supervisors that resulted in a reduction in organizational malpractices Preparation of personnel action records (PARS) for finance actions, informing of payroll additions and/or changes. Established and led ad hoc staff monthly appraisals to vet effectiveness on the job Assisted the HR lead in the rapid recruitment of staff for PEPFAR-subcontracted HIV/AIDS projects in 6 states. Assistant Admin Officer October 2019 – July 2020 National Agency for the Control of Aids (NACA) Delivered administrative support to senior consultants, organizing files, documents, and client communications. Managed calendars, meeting notes, and follow-up tasks across consulting projects. Built and updated spreadsheets for project tracking, CRM, and payment schedules. Coordinated logistics for virtual events, webinars, and partner meetings. Created social media briefs and success story summaries for external communications Customer Service Agent June 2018 – July 2019 Ryanair (Debrecen, Hungary) Engage with customers through various online channels, including chat, email, and social media platforms. Provide timely and accurate information on flight schedules, bookings, and general inquiries Built and maintained strong client relationships through proactive communication and personalized assistance. Assist customers with online ticket purchases, modifications, and cancellations. Guide passengers through the online booking process, ensuring a user-friendly experience Address and resolve customer complaints and issues through online communication channels. Maintain accurate records of online customer interactions, transactions, and feedback -