Lkhagvadorj
Summary
Lkhagva
Self-motivated ,Tech-Savy , naturally curious and hard-working
person who enjoys problem-solving,.
7 years of Network Engineering experiences gave me practical
experiences to improve my technical, troubleshooting, customer
support, analytical and project management skills. And the second
7 years of Helpdesk support, IT Supervisor roles are helped me to
become a more Customer-Centric and empathetic person.
But my experience and technical skill are not limited to these.
Skill Highlights
Contact
Address:
Bldg 017 – App 502,
BGDist, Ulaanbaatar
Mongolia
Project Coordination
People management
Network Engineering
Desktop/Mobile Support
Technical Troubleshooting
Leadership skills
Partly Unix experience
Education
Phone:
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Bachelor of Science: Computer Information Systems - 2005
Mongolian University of Science and Technology,
Email:-
Certifications
Languages
English
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CCNA 1.2.3
Network Security Workshop
ITIL
Microsoft Active Directory
Inspirational Leadership Program
Manager Training Program
Experience in brief – (Details In next pages)
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IT Supervisor
– Oyu Tolgoi LLC
(09/2010 to 11/2017)
IT Helpdesk Engineer – Ivanhoe Mines Mongolia
(September 2010 - September 2012)
System Administrator – Ulusnet LLC (Wimax ISP)
(April 2007 - April 2010)
Network Engineer
– Newcom System LLC
(April 2005 - April 2007)
Experiences
IT Supervisor - 09/2010 to 11/2017
Oyu Tolgoi LLC – www.ot.mn
I have managed a team of 15-20 people who are responsible for providing customer support to around
2500 users. My role in the team is
• Determine and provide accurate/effective IT solutions for End-user/Project support requests and
coordinates requests with Tier 3 team or Vendors.
• Manage Support team to maintain/renew routine tasks for providing smooth service to end-users
within SLA(98% success rate).
• Register incidents/requests on the ticket management system and analyze for better user service.
• Perform RCA on user requests to eliminate recurring incidents. Incident numbers are decreased by
40% after six months.
• Allocate tasks and day to day jobs to team members. Ensure current IT customer service
performance meets the SLA.
• Investigate incidents related to cybersecurity and take related actions or escalate to respective
team.
• Ensure team members whether they’re following IT Policy as well as Safety Standards by providing
respective supervision.
• Manage and maintain Active Directory user accounts, security groups, and distribution lists.
• Create/update the respective service PCLs and other technical documents.
• Manage Print server, SCCM, VDI servers, and services.
• Process and take action as per OS deployments, security updates and AV status reports.
• Manage/maintain performance Print server, SCCM, AD servers, and VDI servers,
• Stock management. – maintain inventory management such as software license and hardware.
• Manage OS deployments, security updates, Antivirus Server Service status and analyze
cybersecurity team reports for security patch deployment.
Helpdesk Engineer – 09/2010 to 11/2017
Oyu Tolgoi LLC- www.ot.mn
Oyu Tolgoi is a worldwide Mining project managed by RioTinto LLC. My duty was to provide Desktop IT
support to end-users (around 2500 users)
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Provide Tier 1/Tier 2 support to end-users devices such as Windows PC, Laptop, printers, scanners,
Mobile Devices (IOS, Android, Blackberry).
Provided support to regular office software and Special software (Citrix, Vulcan, Primavera...etc).
Sort out end-user requests to come up with the best solutions which are fitting their needs.
Perform routine tasks and regular tasks on-site as well as remotely.
Update ticket managing system with request resolution for the record belonged to provide
exceptional service to end-users.
Investigate incidents related to cybersecurity and take related actions or escalate to respective
team.
Network Engineer – (April 2007 - April 2010)
Ulusnet LLC
Ulusnet is an Internet Service provider (WiMax technology) that had 2000 customers.
My role was to maintain network infrastructure devices operation to provide smooth service to customers.
My responsibility is to maintain the following devices operation stable.
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L2, L3 Cisco switches, VTP, VLANS...etc
Cisco routers. - Static routes, Dynamic routes(BGP), QoS traffic shape.
Cisco Access Points. – Adhoc
Cisco ASA firewalls. – Access lists, NAT, PAT
TACACS+, RANCID servers(configuration management (AAA)server)), Monitoring server (solar
winds).
Plan and implement network infrastructure and deploy network environment servers like TACACS+,
RANCID, Solarwinds servers on Unix OS. Resolve Tier 3 end-user calls and consults end-user requests on
most complicated cases.
Network Engineer – (April 2005 - April 2007)
Newcom Systems LLC
Newcom Systems is a solution provider for end-users with the newest technology that supports business
requirements. My role was to research and Implement IT technologies for end-user requests such as WAN
and LAN solution including:
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Configure IP Sec Tunnell – Cisco Router
Configure Voice IP PBX
Configure and manage Cisco switches – Cisco Switches
Network infrastructure planning and improvement.
