LIZJER S. GENEROSA
Cebu City, Philippines |--| LinkedIn Profile
PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Service
Professional with over 4 years of experience in high-stakes environments including fraud
solutions, healthcare financing, and dental insurance. An English Language Studies degree
holder with expert-level communication skills and a proven ability to manage complex
billing, claims, and data-sensitive transactions with 100% accuracy.
CORE COMPETENCIES
•
Specialized Support: Fraud Investigation, Identity Theft Prevention, Claims
Processing.
• Administration: Advanced Calendar Management, Data Entry, Billing & Payment
Arrangements.
• Communication: Professional Correspondence (English/Filipino/Cebuano),
Conflict Resolution, and Technical Writing.
• Technical Tools: MS Office Suite (Excel expert), CRM Management, and AI Prompt
Engineering (ChatGPT), Dentrix Ascend | Curve Hero.
Customer Service Representative (Financing & Healthcare) | Almost 2 years
•
•
Took a seminar about HIPAA Compliance
Assist inbound customer inquiries via phone call, addressing concerns related to
dental insurance
• Verify dental coverage and benefits
• Explain policy details such as deductibles, co-payments, and annual maximums
• Provide information on claim status and processing timelines
• Help clients understand Explanation of Benefits (EOB) documents
• Guide members through the provider network and helping them locate in-network
dentists
Sykes Asia Inc. (GUARDIAN Life Account) | Cebu City Customer Service Professional | For
almost 2 years
•
Provided expert policy and coverage assistance for dental insurance, handling
claims and pre-authorizations.
• Facilitated provider network assistance and resolved high-level escalations
regarding billing issues.
EDUCATION & CERTIFICATIONS
•
•
•
Certifications: Basic IT Skills, Pedagogy and Teaching Approach.
Attended HIPAA work journals and approach.
Language Seminars: Gender Language Equalities, Español Basico.
