Lizette Asilo

Lizette Asilo-,- , Manaoag Pangasinan, Philippines PROFESSIONAL SUMMARY Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Dedicated and customer-focused Representative with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in training, team development, and delivering excellence. SKILLS •Dynamic customer service professional experienced in call-center. •Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customers. •Highly professional--dependable, reliable and able to perform duties. •Email and marketing management, Technologically savvy and Adaptive team player. EXPERIENCE Customer Service Representative Sitel Baguio Corporation | Baguio City Philippines November 2016 - November 2017 •.Answered more or less a hundred inbound calls daily and efficiently directed callers to correct individual or department. • Communicated and answered finance questions from approximately 2-3 calls customers each 10 minutes.. • Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. • Answered customer questions about policies and procedures with friendly and knowledgeable approach. Technical Customer Support Specialist Teleperformance Baguio | Baguio City Philippines July 2018 – March 2020 •.Determined appropriate corrections by assessing problems and system issues. • Assisted client stakeholders by collaborating with support team to explain, troubleshoot, and resolve emergent technical issues. • Communicated with users by telephone to determine the problems they were facing,m and gave instructions for testing solutions to find the causes of the issues. • Assisted in streamlining repair processes by documenting each repair to facilitate technical support actions in the future. Appointment Setter and Cold Caller Network Effect Group| Los Angeles, California March 2020 – December 2020 •.Operated one phone line system and handled more than 250 or more dials. • Scheduled appointments for customers according to Account Manager availability. • Balanced schedules, considering workloads and customer levels of each representative when setting appointments. • Contributed to sales success, supporting field operations with appointment setting and document processing. Executive Virtual Assistant/ Community Manager Student of Intention| Los Angeles, California January 2020 – May 2020 •Generally responsible for managing and handling communications in both directions. Re involved in various activities such as communications, PR, social media, events, and content creation. •Helping employer’s daily administrative tasks and schedules. Other responsibilities include organizing employer's files, answering emails, arranging meetings and travel plans, and helping to create presentation materials. EDUCATION ABE International Business School Urdaneta City March 2013 Philippines | Associate in Computer Technology • Student Organization or Club Name Member. University of Baguio Baguio City Philippines June 2016 | BS in Information Technology • Student Organization or Club Name Member. Urdaneta City National High School Urdaneta City April 2012 | High School Diploma • With honors Urdaneta I Central School Urdaneta City • With honors April 2008