Lizelle Dela Cruz

Lizelle M. Dela Cruz 106 Melanie Marquez St. BFRV, Las Pinas City-- (e-mail) Objective_________________________________________________________________ To serve the company with my fullest capacity, continuously learn through actual application of my skills, and develop more my capabilities to be a more competent individual. Educational Attainment________________________________________________________ 1999 – 2004 Pamantasan ng Lungsod ng Maynila Manila City Bachelor of Science in Computer Engineering Work Experience______________________________________________________________ Upwork (formerly Odesk) April 2011 – Present (Freelance / Homebased – Various Clients) Freelancer – Virtual Assistant Responsibilities include: Acts as Virtual assistant for various International employers from Canada, New Zealand and US; does various tasks as per request of employers such as recruitment, training, account creation, data collection, Powerpoint creation, consolidation of contact lists, research, quality assurance, copyreading, minor edits, marketing, real estate proposals,creation of information memorandums, facebook and twitter fan pages, Mailchimp campaigns, Google Adsense utiization, Dropbox, looking after FTP servers, simple business designs for letterheads, business cards, etc. Social Media VA Responsibilities include: Updating Facebook ads, posting to Facebook pages using a posting software, researching content to place on Facebook pages, working with a team to oversee that task get completed, google spreadsheet creation, preparation of reports, analyzing ads, running ads, comments tracking, customer service, team coordination, etc. Recruiter Responsibilities include: Building relationships with clients; developing a good understanding of client companies, their industry, what they do and their work culture and environment; advertising vacancies appropriately by drafting and placing adverts in a wide range of media, e.g., newspapers, websites, magazines; using social media to advertise positions, attract candidates and build relationships with candidates and employers; headhunting - identifying and approaching suitable candidates who may already be in work; using candidate databases to find the right person for the client’s vacancy; receiving and reviewing applications, managing interviews and creating a shortlist of candidates; preparing CVs and correspondence to forward to clients in respect of suitable applicants; organising interviews for candidates as requested by the client; etc. Commons Machinery March 2014 – November 2014 CEO Assistant Responsibilities include: Calendar management, email management, team coordination, research, team organization, reports, fast mail management, social media management, task/priority organization through trello, consolidation of contact lists, travel management, transcription etc. TSM Consulting Group September 2013 – May 2014 Recruitment Consultant Responsibilities include: Building relationships with clients; developing a good understanding of client companies, their industry, what they do and their work culture and environment; advertising vacancies appropriately by drafting and placing adverts in a wide range of media, e.g., newspapers, websites, magazines; using social media to advertise positions, attract candidates and build relationships with candidates and employers; headhunting - identifying and approaching suitable candidates who may already be in work; using candidate databases to find the right person for the client’s vacancy; receiving and reviewing applications, managing interviews and creating a shortlist of candidates; preparing CVs and correspondence to forward to clients in respect of suitable applicants; organising interviews for candidates as requested by the client; etc. Lattice Semiconductor Philippines April 2012 – August 2013 Alabang, Muntinlupa City Sr. Admin Assistant Responsibilities include: Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. First Advantage Philippines Inc., June 2007 – April 2011 The Paragon Corporate Center, Madrigal Business Park, Alabang, Muntinlupa Team Leader/Coordinator (2010 – 2011) Responsibilities include: Managing the SOPSS Employment/ CSPi Verifications team, oversees the entire process for Employment and CSPi Verifications team, quality monitoring for the team, monitors the team’s overall productivity, monitors attendance and overall workforce needs of the team, provides training and updates for the team, direct point of contact of clients for verifications; administrative tasks Senior Screening Associate (2009 -2010) Responsibilities include: Quality Monitoring for the whole Employment, Data Entry and Data Validation Team; assists in work force management for the whole Verifications Team; Addressing and distribution of the PHP Go aheads log; Updates the team of new process through daily reminders; Allocation of work for the day for both PHP and Sydney Referencers; Reallocation of checks; address the Communication/Escalation logs from Sydney Office from time to time; Assists Associates with their process and quality queries; maintains the missed follow up log; prepares the Quality Report for the team to keep management and all the Associates aware of how the team stands in terms of quality; acts as point of contact for the Team Leader when on leave; other administrative duties; training new hires through buddy-up and trainings; conducting of mock calls; assist in interviewing applicants, etc. Process Control Associate (2008 – 2009) Responsibilities include: Quality Monitoring for the whole Employment Team; Addressing and distribution of the PHP Go aheads log; Updates the team of new process through daily reminders; Allocation of work for the day; address the Communication/Escalation logs from Sydney Office from time to time; Assists Associates with their process and quality queries; maintains the missed follow up log to ensure that all checks are taken cared of; prepares the Quality Report for the team to keep management and all the Associates aware of how the team stands in terms of quality; acts as point of contact for the Team Leader when he is on leave; prepares the service level statistics for the team when Team Leader is away; other administrative duties Screening Associate (2007 – 2008) Responsibilities include: Background screening for International Client’s applicants particularly employment histories and educational verification; providing quality verifications to ensure that the Client’s standards are met; administrative works; preparing the daily attendance and tardiness report; updating of productivity hours, consolidation of communication log of Sydney Office to Philippines; tracking of vacation leaves and overtime workforce; training new hires through buddy-up and trainings; etc. AIG BPSI, May 2006 – June 2007 Philam Life Building, Madrigal Business Park, Alabang, Muntinlupa Call Center Specialist Responsibilities include: handling American General insurance policyowners’ concerns over the phone; provides assistance for e-payments, access to e-service as well as assists them in troubleshooting; sends forms to them via fax, mail, or email; answers all their inquiries and explain how their policy works; provides customer satisfaction; new hire coaching; does quality reviews for calls; quality calibration; etc. Globe Telecoms. , August 2004 – August 2005 Globe Telecom Plaza, Pioneer cor. Madison St., 1552 Mandaluyong City Customer Service Associate Responsibilities include: Taking calls from Globe Telecom subscribers-postpaid; Provides customer support via phone; explains billing details; facilitates customer requests like service modifications (e.g. change plan, change number, etc.); walkthrough subscribers with gprs and mms configurations; builds rapport with customers; providing excellent customer experience is a primary objective. Sykes Asia, March 2004 – July 2004 Robinsons Summit, Ayala Ave., Makati City Level 1 Technical Support Representative for Microsoft Network Responsibilities include: Taking calls from MSN subscribers for Narrowband; Provides technical support via phone; Walkthrough customer through installation, troubleshoots connectivity, software and email issues within the MSN Internet Access; builds rapport with customers; providing excellent customer experience is a primary objective. Interest and Activities _________________________________________________________ People management, Research, Quality Monitoring, Client Management, Reading, Computers, Telecommunications, Networking Skills _______________________________________________________________________ Knowledge on Microsoft Operating Systems, Microsoft Office, Visual Basic 6.0, HTML, Turbo C, AutoCAD (Autodesk Certified 2006), Dropbox, CRM, Trello, Slack, Google+, Twitter, Pinterest, Wordpress, Google Drive, Google Spreadsheets Background on Structured Cabling, networking and several GSM network quality monitoring procedures Good communication skills, perseverance, hardworking nature, determination and eagerness to try and learn new things, customer service skills Background verification skills (Employment, Education, Data Validation, etc.) Quality Monitoring, People Management, Social Media, Recruitment, Sourcing References________________________________________________________________ ****Available upon request. I hereby state that the above information is true and correct. _____________ Lizelle Dela Cruz