Liza Setyadi

 Liza Setyadi Griya Abasan No. 15. Padangsambian Kelod, West Denpasar, Bali, Indonesia 80117 | Email: -| Mobile: - Summary of Qualifications 25 years of progressive experience in fashion retail, health & wellness, F&B, hotels, and consumer product/service industries. Previous roles and responsibilities include administration, sales, marketing, human resource, cashier, server, event planning, reservation, front desk, guest relations, accounting, purchasing, scheduling, resource arrangement, budgeting, and management. Enthusiastic, resourceful, highly motivated, self starting individual with proven ability to execute tasks at highest quality and in timely manner. Excellent interpersonal relationship, verbal and written communication skills, a team player, able to perform well under pressure, and focus oriented. Computer systems: IBM DOS, Macintosh, and Windows. Hotel operating systems: HIS, Fidelio 2000, Opera, Encore, Caterease, and TAI. Software: MS Office (Word, Excel, PowerPoint, Access, Project), PosiTouch Back Office. Professional Experience Biasa Group. Bali, Indonesia Aug ’20 – Present Executive Assistant to CEO Manage the day-to-day operational activities for the CEO of a high-end clothing company. Provide support to manage the wholesale business channel including new clients research, existing client maintenance, product search/launch plan, and client proposal creation. Deliver provision to develop marketing strategy including content description creation, digital marketing content approval, photographs selection and approval, marketing campaign generation, marketing collaboration and donation, and store visual merchandising. Contribute value to execute sales plans including export shipping rules & regulation compliance, online and offline merchandising, sales team training, work scheduling and management, and retail store presentation. Participate in routine inventory count activities for both retail stores and factory. Assist in payroll review, approval, and payments. Create, revise, and maintain all pertinent documentation on each area of assigned tasks. Organize meetings/appointments and managed meeting notes. Alert managers and executives on important tasks and deadlines. Arrange and book travel and accommodation requirements. Liaise with staff, clients, and suppliers. Monitor and respond to managers’ email and phone calls. Perform data entries. Organize meeting notes. Kyati Essential Oil. Bali, Indonesia Oct ’19 – Aug ‘20 Administrative Assistant to the Owner Carried out for all of the administrative duties for an essential oil-based business. Participated in the R&D activities to launch essential oil-based products. Searched and contacted strategic partners and suppliers. Performed product development trial and error sessions. Participated in sample production activities. Composed material cost and finished product pricing calculations. Developed and documented sales and marketing plans. Searched events and contacted potential clients to promote and sell products. Conducted exhibitions to market and sell products Performed product and process quality control. Created, revised, and maintained all pertinent documentation on each area of assigned tasks. Organized meetings/appointments and managed meeting notes. Liaised with staff, clients, and suppliers. Warung Fairfax. Bali, Indonesia Jan ’19 – Oct ‘19 Restaurant Operation Manager Managed outlet’s overall operation. Ensured the financial performance of the outlet is in accordance to budget guidelines. Informed all team members with regards to any relevant concerns to the operation. Ensured the outlet was always operating at the highest level. Managed situations and conditions relating to employees, guests, and operations at the highest level of professionalism. Ensured disciplinary action was taken and executed responsibly and appropriately and as per the company standards. Coordinated sales, marketing, purchasing, and hiring/firing efforts. TS Suites. Bali, Indonesia Dec ‘17 – Nov ’18 Fashion Store Manager Developed, managed, and met store budget. Oversaw pricing strategies and controlled inventories. Dealt with customers queries and complaints. Managed monthly inventory count with sales team, buyers and accounting staff. Recruited, trained, and supervised staff. Maximized profit margin. Set and met sales targets. Motivated all levels of retail staff. Café & Bar Manager Maximized revenue opportunities and minimized costs. Consistently exceeded guest expectations. Implemented business strategies with the support of the Executive, Head Chef and Senior Management. Developed a culture of actively seeking feedback from customers on a regular basis. Briefed all servers and bartenders daily. Protected the health, safety and wellbeing of our guests and colleagues. Ensured verbal and written customer’s request and feedback are responded promptly. Reviewed and communicated financial statements contributing to proactive and timely decision-making process. Worked closely with the café head chef to ensure seamless operations. Responded quickly and positively to changing requirements within and/or outside the department in order to meet business demands. Goodrich Global. Jakarta, Indonesia Jun ’15 – Nov’ 17 Affiliate Sales & Marketing Identified and developed new business opportunities for Asia’s leading supplier of wallcoverings, fabrics, carpets and flooring in both existing and new products. Prepared sales and marketing strategies. Prepared and followed up proposals. Negotiated and executed deals with clients. Scheduled job installations. Monitored installation job progress. Ensured billings with accounting. Ensured the clients receive the highest possible level of support and customer service. Maintained healthy relationships with clients. Responded client’s questions in a professional manner. Handled client’s complaints and presented solutions. Roto Rooter. Mission Viejo, CA Oct ‘07 – Mar ‘08 Customer Service Representative/Call Center Specialist Answered in-bound service calls (up to 100 calls in an 8-hour shift) for customers who required plumbing related services for both commercial and residential areas from the states of Texas, New Mexico, Arizona, Nevada, California, Oregon, Washington, and British Columbia. Obtained customer information in relevance to the order dispatch requirements. Identified customer’s needs and service type in detailed manner. Summarized customer’s request and entered orders into processing system. Followed up with customer upon the job completion. Addressed issues and solved problems before, during and after the job is in effect. Zero’s Subs. Foothill Ranch, CA Sep ’06 – Sep ‘07 Restaurant Manager Managed the effort of 100% tenant improvement construction process with the architect, job contractors, city officials, and equipment vendors. Performed on-site employee training session to prepare materials, assemble products, conduct inventory, clean and maintain facility. Formulated and established selling price for all product categories. Directed the daily effort of 8 fast food restaurant operators in order to provide best quality product with the most efficient service. Performed physical inventory, forecasted consumption, and executed food and paper ordering process to avoid stock shortages. Implemented sales and marketing campaigns through surrounding business and social networking events such as the immediate businesses, Chamber of Commerce, local school sports team, etc. Created weekly employee schedule and managed required labor hours to adequately support the store operation. Calculated weekly labor hours and generated wage report for payroll. Constantly performed general restaurant operation management and critical duties such as cash register balancing, resolving interpersonal issues, creating daily sales report, auditing food cost, managing vendors, ensuring customer satisfactions and the team’s work quality. The Balboa Bay Club and Resort. Newport Beach, CA Oct ’04 – Sep ‘06 Reservation Agent Provided guests with explanation to property and room rate related questions or concerns. Assisted guests with general room reservation process starting from initial contact through final reservation specification. Ensured guests’ needs and requirements were met before and after they arrive. Identified all reservation related modifications and resolved any problems arose. Performed 5 Diamonds standard type of service through out every task. Processed group sales contract specification into the hotel system and followed up its readiness and completion. Accounting Associate Prepared monthly statements for 200+ members of one of the most prestigious resorts in North America. Analyzed customer complaints in regard to various hotel activity charges; researched all pertinent details on each case; resolved problems and provided solutions which benefit both clients and the resort. Processed supplier invoices into hotel’s operating system (TAI) accurately. Assisted the accounting department with all of its incoming calls. Roosevelt Hotel. Hollywood, CA Mar ’02 – Jul ‘04 Administrative Assistant (Catering/Food & Beverage) Answered all incoming calls to the Catering/Food & Beverage department. Created and maintained the organization of the department filing system. Prepared catering information package which includes menu, price, photograph and brochure. Conducted premise tour for potential clients. Created event contracts for all new clients and composed complete contract package. Performed pre-event follow up tasks prior to the day of the event. Assisted Project Manager during each event. Education American College. Los Angeles, CA May ‘96 Associate of Art in Hotel & Restaurant Management